Customer Platform Engineering Consultant

About AIA's Vision

At AIA, we are actively fostering a movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we are transforming our organization to be faster, simpler, and more connected. This transformation equips us to better develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

We seek individuals with expertise and passion in tech, digital, and analytics to drive positive, sustainable change through digitally enhanced experiences. These changes will impact millions of lives and contribute to a healthier future. If you are passionate about building a better tomorrow, we encourage you to read on.

About The Role: Customer Platform Engineering Consultant

The Customer Platform Engineering Consultant will support the adoption of a technology-driven culture by contributing to strategic architecture decisions across IT and business domains. You will execute enterprise architecture initiatives that align with organizational goals, ensure compliance with security standards, and deliver scalable, integrated, and reliable solutions. This role involves collaboration with cross-functional teams to implement architecture governance, enhance solution quality, and leverage technology to deliver significant business value.

Roles and Responsibilities

• Solution Architecture & Design – 25%

  Apply architecture principles, technology standards, and best practices to design solutions addressing scalability, integration, availability, and performance. This ensures robust technical solutions align with enterprise standards. You will design solution components using established architecture frameworks, assess technical options and tradeoffs for business requirements, document architecture designs and technical specifications, and ensure solutions align with the enterprise architecture roadmap.

• Architecture and Development Governance & Compliance – 20%

  Participate in implementing architecture management and governance processes to ensure consistent adoption and alignment with enterprise standards across all solution deliveries. This includes supporting development and architecture review processes and assessments, ensuring project deliveries align with architecture policies and standards, working with risk and compliance teams on security requirements, and maintaining architectural compliance documentation.

• Cross-Functional Collaboration – 20%

  Work with application development teams to design and implement robust, scalable, and reliable solutions that meet business and technical requirements, ensuring successful project delivery. You will collaborate with development teams throughout the solution lifecycle, build and apply integration patterns across on-premise and cloud environments, partner with business and technology teams on architectural decisions, and support solution development from design through implementation.

• Technology Culture & Innovation – 15%

  Support the development of a technology-driven culture across IT and business units by promoting innovation, agility, and alignment with strategic objectives to maximize technology value. This involves promoting the adoption of scalable and reliable architectural solutions, contributing to strategic architecture decisions, identifying technology solutions to address business challenges, and supporting operational efficiency through technology implementation.

• Architecture Quality & Continuous Improvement – 10%

  Participate in working groups to improve architecture quality and contribute to the continuous improvement of architecture standards and practices, enhancing overall solution quality. You will participate in architecture quality initiatives and working groups, contribute to the development of architecture standards, share knowledge and best practices across teams, and support the establishment of architecture patterns and guidelines.

• Strategic Engagement & Business Value – 10%

  Collaborate with business and technology leaders to understand organizational strategy, develop solution options, assess tradeoffs, and contribute to key architectural decisions that support long-term goals. This ensures the delivery of business value through technology. You will understand organizational strategy and business objectives, develop and present solution options to stakeholders, apply technology solutions to support strategic decision-making, and contribute to reducing risk and improving efficiency.

Minimum Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 7-10 years of progressive experience in enterprise architecture, solution architecture, or IT systems design.
• Hands-on experience implementing solutions on cloud platforms (Azure preferred).
• Experience working in cross-functional teams and collaborating with business stakeholders.

Key skills/competency

• Enterprise Architecture
• Solution Design
• Cloud Platforms (Azure)
• Architecture Governance
• Systems Integration
• Scalability
• Security Standards
• Cross-functional Collaboration
• Technology Strategy
• Business Value Alignment