Remote FinOps Operations Specialist

About AI Acquisition

AI Acquisition is the global category leader in AI service-provider enablement. Operating globally, with the US as its primary market, our hybrid Platform-as-a-Service (PaaS) and AI marketplace model has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale.

We combine proprietary AI orchestration tools with enterprise-grade SaaS infrastructure, delivering immediate value to agencies and SMBs worldwide. We’re transforming how entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. Positioned at the forefront of the $1.3 trillion AI revolution, we empower members to earn $500+ per hour with streamlined AI-powered systems.

Through our AI Agency Incubator, AI Accelerator, and AI Launchpad, we provide the systems, training, and support needed for rapid success.

Hear from Our Founder Jordan Lee, Co-Founder & Chairman, shares insights about the business: Watch here

Why Join AI Acquisition?

You’ll join a fast-scaling, innovation-driven environment where agility, ownership, and operational excellence are core values. We operate with the speed of a high-growth company while supporting a global community of agency owners and business leaders who rely on AI-driven systems to scale. This role sits at the intersection of:

• Financial Operations
• Payments Administration
• Billing & Cashflow Management
• Refunds & Dispute Handling
• Accounts Payable & Receivable

Your work will directly support payment continuity, financial clarity, and operational stability across the platform. This is not a Customer Support role. This is not a ticket-processing role. This is a Finance Operations role focused on maintaining the integrity of billing, payment workflows, and financial administration across a growing digital platform.

The Role: Remote FinOps Operations Specialist

We’re hiring a Remote FinOps Operations Specialist with a strong background in:

• Accounting Operations
• Billing & Invoicing
• Payment Processing
• Cashflow Monitoring
• Refunds & Dispute Resolution

You will support day-to-day financial workflows across multiple payment platforms and internal systems, ensuring transactions are processed accurately, disputes are reviewed fairly, and billing operations remain stable as we scale.

This is a generalist financial operations role designed for candidates with experience supporting accounts management, payments administration, reconciliation, or financial operations in digital businesses or service environments.

What You’ll Do

1. Chargebacks, Disputes & Refund Coordination

• Assist with dispute reviews and refund processing
• Support internal resolution of billing conflicts
• Liaise with internal teams to ensure fair and transparent outcomes
• Track recurring dispute triggers and report patterns
• Maintain documentation across refund or dispute cases

2. Payment & Billing Operations

• Support accounts payable and receivable processes
• Process internal and external payments
• Assist with supplier or contractor payment cycles
• Monitor billing accuracy across transactions
• Support reconciliation of incoming and outgoing payments

3. Cashflow & Financial Administration

• Track receipts and payment activity
• Support daily / weekly cash management tasks
• Assist with reporting of financial movements
• Maintain billing and payment records
• Monitor transaction statuses across payment systems

4. Systems & Tools

• Operate financial tools such as: QuickBooks, Xero
• Spreadsheet-based financial trackers
• Use Excel or equivalent tools for financial analysis and reconciliation
• Maintain structured financial records and documentation

What We’re Looking For (Must-Have)

• Background in Accounting, Finance Operations, or Financial Administration
• Experience managing AP / AR processes
• Exposure to billing and invoicing workflows
• Experience supporting payment processing cycles
• Experience resolving financial or billing issues
• Strong Excel or spreadsheet-based reporting skills
• Familiarity with accounting software (e.g. QuickBooks, Xero)
• Strong problem-solving and reconciliation ability
• Ability to work independently within structured financial processes
• Fluent English (spoken and written)

Nice to Have

• Experience supporting high-volume billing environments
• Exposure to digital businesses or SaaS operations
• Cash management or reconciliation experience
• Experience working with internal financial systems
• Familiarity with AI-assisted operational tools

Benefits

Contract Model: This is a Full time contract role

Structure:

• Full-time
• Monthly retainer
• 40-45 Hours/week

What Success Looks Like

• Billing cycles executed accurately
• Payment workflows maintained
• Refund requests processed efficiently
• Dispute cases documented and tracked
• AP / AR processes running smoothly
• Financial records maintained consistently
• Reduced operational delays in payment handling
• Improved visibility across billing and transaction activity

Why This Role Matters

This role directly impacts:

• Revenue stability
• Cashflow protection
• Platform risk
• Business continuity
• Payment reliability
• Investor confidence
• Platform trust
• Customer trust
• Operational resilience

This is revenue protection infrastructure, not support.

Application Process

Please include:

• CV or LinkedIn profile
• Brief summary of your experience in: Chargebacks, Disputes, Refunds, Payment operations
• Examples of platforms/processors you’ve worked with
• Short description of the largest dispute backlog you’ve handled

Key skills/competency

• Financial Operations
• Payment Processing
• Billing Administration
• Refund Resolution
• Dispute Management
• Accounts Payable/Receivable
• Cashflow Monitoring
• QuickBooks/Xero
• Excel Proficiency
• Financial Reconciliation