Customer Support and Success Specialist
@ Ahrefs

Hybrid
$70,000
Hybrid
Full Time
Posted 1 day ago

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XXXXXXXX XXXXXXXXX XXXXXXXX***** @ahrefs.com
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Job Details

The Role

Ahrefs is seeking a Customer Support and Success Specialist who enjoys helping people, communicates clearly, and turns confusion into clarity. You will help users understand and use Ahrefs’ powerful marketing platform while troubleshooting issues and providing feedback to improve the overall user experience.

What You’ll Be Doing

  • Answer customer questions via live chat and email.
  • Help users make the most of Ahrefs’ tools.
  • Troubleshoot bugs and product issues.
  • Report issues and follow-up with the engineering team.
  • Share feedback with product and marketing teams.
  • Contribute to Help Center and support documentation improvements.

What We’re Looking For

Applicants should have excellent written English, the ability to explain technical concepts in a simple, friendly manner, fast typing skills, and a good understanding of SEO and digital marketing including hands-on experience with Ahrefs. Patience, empathy, problem-solving skills, and excellent self-discipline are a must.

Nice to Have & Bonus

  • Experience supporting SaaS products.
  • Familiarity with tools like Intercom and Slack.
  • Curiosity about SEO, UX, and the future of search via Ahrefs Blog or YouTube channel.

Key skills/competency

  • customer support
  • customer success
  • live chat
  • email support
  • troubleshooting
  • SEO
  • digital marketing
  • communication
  • problem-solving
  • documentation
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How to Get Hired at Ahrefs

🎯 Tips for Getting Hired

  • Customize your resume: Highlight support and SEO skills.
  • Research Ahrefs culture: Understand their product and values.
  • Practice technical explanations: Prepare clear, concise responses.
  • Showcase problem-solving: Include support success examples.

📝 Interview Preparation Advice

Technical Preparation

Review Ahrefs tool functionalities closely.
Practice handling live chat simulations.
Learn troubleshooting steps for SaaS issues.
Brush up on SEO technical concepts.

Behavioral Questions

Describe a challenging customer support situation handled.
Explain teamwork in resolving user issues.
Discuss handling stressful live chat interactions.
Narrate a time when empathy resolved a conflict.

Frequently Asked Questions