Senior Disaster Recovery Administrator

About AHEAD

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

Role Overview

The Senior Disaster Recovery Administrator is primarily responsible for planning, coordinating, and driving disaster recovery (DR) exercises for Managed Services customers. This role serves as the central point of coordination across AHEAD technical resources, customer stakeholders, and third-party participants to ensure DR exercises are properly planned, scheduled, communicated, executed, and documented. The role is heavily focused on cross-functional coordination, work planning, stakeholder communication, risk tracking, and quality of deliverables.This position supports DR exercise readiness and execution by coordinating testing activities, facilitating meetings, tracking dependencies and action items, documenting gaps in procedures, and driving follow-up items to closure. AHEAD’s DR managed services scope includes coordination and participation in simulated/full DR tests, bubble tests, and tabletop tests, as well as documenting procedure gaps and maintaining issue tracking with assigned customer owners.

Roles & Responsibilities

• Coordinate all phases of customer DR exercises, including planning, scheduling, readiness reviews, execution support, and post-exercise follow-up.
• Serve as the primary coordination point between AHEAD internal technical teams, customer stakeholders, and relevant third parties for all assigned DR exercises.
• Define and manage exercise scope, objectives, timelines, milestones, dependencies, communications, and required deliverables, consistent with the project-management style used in the reference template.
• Schedule and lead planning meetings, checkpoints, readiness calls, execution bridges, and post-exercise review sessions.
• Track action items, decisions, issues, risks, blockers, and escalations throughout the lifecycle of each exercise.
• Coordinate with customer application owners and technical teams to confirm prerequisites are complete, including access, documentation, recovery steps, validation contacts, and test scripts where applicable.
• Ensure all stakeholders understand the exercise schedule, roles, responsibilities, communication paths, and expected outcomes.
• Facilitate clear and timely status communications before, during, and after DR exercises for both customer and AHEAD leadership/stakeholders.
• Document exercise results, lessons learned, procedural gaps, remediation items, and ownership assignments; maintain accurate records for future testing cycles.
• Coordinate updates to DR procedures and supporting documentation and submit changes to the appropriate IT or business owners for review and approval.
• Maintain a current inventory of in-scope applications, exercise history, and remediation status for assigned customers.
• Partner with Service Delivery, engineering, and account teams to ensure exercises are delivered in alignment with AHEAD standards, processes, and customer commitments.
• Act as a customer advocate by helping drive organized, professional, and effective DR exercise execution.
• Support continual improvement of DR exercise coordination processes, templates, trackers, and standard operating procedures.
• Perform other job duties as assigned.

Qualifications

Minimum Required

• 3-5 years of relevant experience in project coordination, service delivery, IT operations, disaster recovery, business continuity, or a related technical operations role.
• Experience coordinating cross-functional work across internal technical teams and customer stakeholders.
• Strong organizational and planning skills, with the ability to manage multiple timelines, dependencies, and communications in parallel.
• Strong written and verbal communication skills, including meeting facilitation, status reporting, and executive-ready follow-up documentation.
• Ability to identify, track, and escalate risks, issues, and blockers in a timely manner.
• Working knowledge of ITIL-based service management concepts such as incident, change, problem, and service request management.
• Experience using project and workflow tools such as Smartsheet, Microsoft Project, Excel, PowerPoint, and/or similar planning and reporting tools.
• Experience working in customer-facing environments and coordinating technical activities with multiple stakeholders.
• Undergraduate degree or equivalent combination of education and relevant experience.

Preferred

• Experience supporting or coordinating DR testing, backup/recovery operations, infrastructure operations, or cloud/platform recovery activities.
• Familiarity with data center, infrastructure, cloud, backup, replication, and application recovery concepts.
• ITIL Foundation, PMP, CAPM, CBCP, or similar certification preferred.
• ServiceNow experience is a plus

Key Competencies

• Planning and coordination
• Stakeholder management
• Customer communication
• Meeting facilitation
• Risk and issue management
• Documentation and reporting
• Attention to detail
• Follow-through and accountability
• Ability to work effectively in fast-paced, cross-functional environments

Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, in accordance with the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other applicable federal, state, and local laws.

• Performance of Essential Functions: Ability to safely and effectively perform all essential job functions listed herein while meeting established productivity and quality standards.
• Attendance: Ability to maintain regular and predictable attendance, consistent with ADA, FMLA, and other applicable requirements. Includes ability to safely and reliability travel to and from an office and/or client work site, as required.
• Work Environment: Ability to perform job duties at customer sites or in data center environments which may include:
  • Standing, walking, bending, and lifting or moving equipment weigh up to fifty (50) pounds.
  • Working in areas with fluctuating temperatures, including warm and cold environments, both indoors and outdoors.
  • Exposure to production environments that may include higher noise levels, bright lighting, and varying airflow.
• Manual Dexterity: Ability to use hands and fingers to manage, feel, or operate objects, tools, or controls, and reach with hands and arms, as needed.
• Communication Skills: Ability to hear, listen, and communicate clearly while performing job duties.

Compensation

$85,000 - $110,000 a yearThe compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

Why AHEAD

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits Include

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Plus more!

See benefits https://www.aheadbenefits.com/ for additional details.Use Of AIWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected] .You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application . Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Key skills/competency

• Disaster Recovery
• Project Coordination
• Stakeholder Management
• IT Operations
• Business Continuity
• Service Delivery
• Risk Management
• ITIL
• Customer Communication
• Meeting Facilitation