Product Success Specialist

Product Success Specialist at Aha!

Aha! is seeking a Product Success Specialist to provide consultative support directly to customers. This role is ideal for individuals with a background in product management who enjoy customer interaction and are passionate about demonstrating software to help other product teams build successful products.

About Aha!

Aha! is a pioneer in the product management software market, recognized as a leader in a unique, high-growth, independent, and profitable software company. We prioritize people and profit, ensuring stability and sustainability. As a fully remote company, we empower our experts to achieve their best work from wherever they live.

Our Team

The Customer Success team is fully remote, operating across various time zones to ensure prompt customer responses. We collaborate with innovative global companies, assisting them in building beloved products using AI to streamline the journey from discovery to delivery. We are product experts, not salespeople, dedicated to providing meaningful support and sharing insights with our product teams to anticipate customer needs.

Our Customers

We serve world-renowned companies building transformative experiences. They operate at a fast pace and expect us to do the same, helping them develop best practices for product development. Our collective experience allows us to understand and guide customers effectively.

About You

You are a hard worker with a proven track record of making a positive impact, thriving in fast-paced, high-growth tech companies innovating with AI. You have recent experience in product management or a similar role directly responsible for software development. Your preference is to work with customers rather than defining requirements, and you are energized by showcasing advanced technology to sophisticated users.

Requirements

• Two or more years of experience defining, managing, and launching customer-facing experiences at a growing software or technology company.
• Experience working directly with customers.
• Deep curiosity to learn complex tools and workflows, including advanced AI capabilities.
• Strong written communication skills.
• Confidence to pursue dynamic opportunities.

What We Offer

Grow with us by taking advantage of our comprehensive benefits, including profit sharing. We aim for equivalent coverage for our international teammates.

• U.S. base salary range: $60,000-$100,000, plus profit sharing.
• Retirement contributions: Percentage of total pay, contributed monthly.
• Medical, dental, and vision: Many teammates are covered at 100%.
• Paid time off: Up to 200 hours per year.
• Parental leave: 30 to 90 days, plus paid care/bereavement leave.
• Learning stipend: Up to $1,000 annually, plus paid learning time.
• Volunteer opportunities: Available throughout the year.

Base salary and total compensation depend on skills, experience, and relevant past roles.

Join Us

If you're ready to work hard and do exceptional work, we encourage you to apply. Every application is reviewed by a real person. We value authentic conversations to understand each candidate's unique skills, experiences, and ambitions. Please note that AI tools are not permitted during interviews without prior approval.

About Aha! (More Detail)

Aha! is the world's #1 product development software, empowering over 1 million product builders. Our integrated tools, including Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Builder, Aha! Develop, Aha! Teamwork, and Aha! Knowledge, facilitate the journey from discovery to delivery. We support product teams with our expertise, AI assistant, and training programs via Aha! Academy. As a self-funded, profitable, and 100% remote SaaS company, we are recognized among the best fully remote companies. We champion the Bootstrap Movement and have contributed over $1.5 million to those in need through Aha! Cares.

Key skills/competency

• Product Management
• Customer Success
• Consultative Support
• Software Demonstration
• Product Development
• AI Capabilities
• Customer Engagement
• Technical Acumen
• Communication Skills
• SaaS Industry