Product Success Manager

Product Success Manager at Aha!

We are always hiring for this unique role, an essential position within our growing company. Product management experience is a must-have, with a preference for working 100% with customers rather than defining requirements or guiding development. Our customers will depend on your consultative support.

Aha! is the world's #1 product development software, empowering over 1 million product builders to bring strategy to life. Our integrated suite includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Builder, Aha! Develop, Aha! Teamwork, and Aha! Knowledge. Product teams rely on our expertise, AI assistant, and training programs via Aha! Academy. We are a self-funded, profitable, and 100% remote high-growth SaaS company, recognized as one of the best fully remote companies to work for. We champion the Bootstrap Movement and have contributed over $1.5M through Aha! Cares. Learn more at www.aha.io.

Our Team

Our Customer Success team is an all-remote group, strategically spread across multiple time zones to provide close customer collaboration. We work with the world's most known and innovative companies, guiding them to build beloved products. Our team comprises product development experts with proven experience in delivering meaningful customer value. We act with urgency, responding quickly to create maximum value. We operate without a traditional sales team, focusing solely on customer best interests. Collaboration is key, with clear communication, effort, and teamwork celebrated. We primarily use Slack for internal communication and Zoom for team and customer video calls, with email used rarely. We guide product development by bringing customer requirements to our product team and defining efficient processes. We enjoy our work and strive for everyone to love their job, guided by The Responsive Method and our company values.

Our Customers

We serve the world's most innovative companies that are rapidly building revolutionary experiences. They expect us to match their pace and help them develop best practices. Our software is methodology agnostic, requiring our expertise in agile, scrum, kanban, Scaled Agile Framework®, and hybrid approaches. Our collective experience enables us to meet customers where they are, understand their workflows, and confidently guide them to success. We continuously learn from our customers throughout our journeys together.

Your Experience

You are a hard worker with a history of positive impact, thriving in fast-paced, high-growth technology environments. You prefer working directly with customers alongside high-achieving teammates. You possess recent experience in product management or a similar role directly responsible for building software. Your preference is working with customers (rather than defining requirements and guiding development), and showcasing advanced technology to sophisticated customers energizes you. You also have:

• Three+ years' experience defining, managing, or launching new functionality at a growing software or technology company.
• Used a detailed go-to-market process to achieve product and business goals.
• Learned complex software applications and workflow methodologies.
• Written clear instructions to answer questions and explain best practices.
• Independently resolved hard challenges.

Your Work at Aha! - Responsibilities

If you aspire to be recognized as a product development expert, this Product Success Manager role is ideal, designed for product managers who prefer customer interaction over developer engagement. Our Product Success team delivers consultative support to the world's leading organizations. Your responsibilities will include:

• Guiding the world's largest and most sophisticated organizations in improving innovation and software development.
• Delivering responsive customer service using our proven frameworks.
• Guiding customers from initial demo through active subscription, including procurement, legal, and security processes.
• Learning and sharing best practices for strategy, idea capture, prioritization, and visual roadmap creation.
• Helping customers integrate Aha! software with existing tools (e.g., development systems).
• Sharing customer feedback internally.
• Testing new product functionality as needed.
• Setting an example for newer team members in leading demos, sharing best practices, and assisting with integrations.

If this sounds appealing, we would love to hear from you. (A real human reviews every application.)

Grow with Us

Everyone deserves to reach their fullest potential. We believe that meaningful work with valued colleagues in a high-growth environment fosters engagement and vitality. This ethos drives us and helps us achieve our best. We offer comprehensive benefits, including profit sharing. For U.S.-based hires, the base salary range for this role is between $80,000 and $150,000. Cash-based compensation also includes profit sharing, with a monthly percentage of total pay contributed towards retirement. We offer medical, dental, and vision plans (often covering 100% of premiums), up to 200 hours of paid time off, 30-90 days of paid parental leave, and 5-10 days of paid care and bereavement leave. Additionally, up to $1,000 annually is provided for third-party education, along with paid time off for learning. Volunteer opportunities are available year-round. Base salary and total compensation are dependent upon many factors, including skills, experience, and relevant past roles.

Key skills/competency

• Product Management Expertise
• Customer Relationship Management
• Consultative Support
• SaaS Software Proficiency
• Agile Methodologies
• Go-to-Market Strategy
• Complex Problem Solving
• Communication Skills
• Cross-functional Collaboration
• Product Strategy & Roadmapping