Product Success Manager

About Aha!

We are always hiring for this unique role, an essential position on the team at a growing company. Product management experience is a must-have, and you need to prefer working with customers 100% of the time rather than defining requirements and guiding development work. Our customers will depend on your consultative support.

Aha! is the world's #1 product development software, helping over 1 million product builders bring their strategy to life. Our integrated tools empower teams from discovery to delivery, including Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Builder, Aha! Develop, Aha! Teamwork, and Aha! Knowledge. Product teams rely on our expertise, AI assistant, and training programs via Aha! Academy. We are a self-funded, profitable, and 100% remote high-growth SaaS company, recognized as one of the best fully remote companies to work for. We champion the Bootstrap Movement and have given over $1.5M to people in need through Aha! Cares.

Our Team

Our Customer Success team is an all-remote group spread across multiple time zones, working closely with customers. We serve the world's best-known and most innovative companies, guiding them to build products their customers love. Our team consists of product development experts with experience delivering meaningful value. We act with urgency, responding to requests quickly to create maximum value. We focus on customer benefit, without a sales team. We prioritize clear communication, effort, and teamwork, using Slack for internal communication and Zoom for video calls. We bring customer requirements to our product team and define efficient processes. We enjoy our work and want you to love your job too.

Our Customers

We serve innovative companies building revolutionary experiences, who move fast and expect the same from us. They rely on us to help them develop best practices for product development. Our software is methodology agnostic, so we need to be experts in agile, scrum, kanban, Scaled Agile Framework®, and hybrid approaches. Our collective experience allows us to meet customers where they are, understand their workflows, and confidently guide them. We are always curious and love learning from customers throughout our journeys.

Your Experience

You work hard and have a history of making a positive impact, thriving in fast-paced, high-growth technology companies. You are happiest working directly with customers alongside high achievers. You have recently worked in product management or a similar role directly responsible for building software. Your preference is working with customers (rather than defining requirements and guiding development work), and showcasing advanced technology to sophisticated customers energizes you. You also have:

• Three+ years' experience defining, managing, or launching new functionality at a growing software or technology company.
• Used a detailed go-to-market process to achieve product and business goals.
• Learned complex software applications and workflow methodologies.
• Written clear instructions to answer questions and explain best practices.
• Independently resolved hard challenges.

Your Work as a Product Success Manager at Aha!

If you want to be recognized as a product development expert, this role is for you. The Product Success Manager position is for product managers who prefer working with customers over developers. Our Product Success team provides consultative support for the world's best-known and most innovative companies. Your responsibilities will include:

• Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software.
• Delivering responsive customer service using our proven frameworks.
• Guiding customers from initial demo to active subscription, through procurement, legal, and security processes.
• Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps.
• Helping customers integrate Aha! software with their existing tools (e.g., development systems).
• Sharing customer feedback internally.
• Testing new product functionality as needed.
• Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations.

If this sounds appealing, we would love to hear from you. (A real human reviews every application.)

Grow with Us

Everyone deserves to reach their fullest potential. We know that working on meaningful projects with people we care about in a high-growth environment leads to engagement and fulfillment. This is why we joined Aha! and how we achieve our best.

We offer comprehensive benefits and more, including profit sharing. The specific benefits below are for U.S.-based hires, with identical benefits extended to international teammates where possible:

• The base salary range for this role in the U.S. is between $80,000 and $150,000.
• Cash-based compensation also includes profit sharing, and we contribute a percentage of your total pay each month toward your retirement.
• Medical, dental, and vision plans (with 100% premium coverage for many teammates).
• Up to 200 hours of paid time off a year.
• 30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave.
• Up to $1,000 annually for third-party education, plus paid time off for learning.
• Volunteer opportunities throughout the year.

Base salary and total compensation depend on many factors, including skills, experience, and relevant past roles.

Key skills/competency

• Product Management
• Customer Success
• SaaS Expertise
• Agile Methodologies
• Scrum Framework
• Kanban
• Scaled Agile Framework (SAFe)
• Consultative Support
• Product Development Software
• Go-to-Market Strategy