Desktop Support Engineer

Desktop Support Engineer

AGRIM is seeking a motivated and experienced Desktop Support Engineer to join our team in Gurugram. This is a full-time position for candidates with 1-3 years of experience.

Job Summary

We are looking for a Desktop Support Engineer with hands-on experience in desktop/laptop troubleshooting, hardware-level diagnostics, inventory management, and asset tracking using Excel and other tools. The ideal candidate should be able to handle both day-to-day user support and backend IT asset control activities.

Key Responsibilities

• Provide day-to-day IT support for desktops, laptops, printers, and other peripherals.
• Troubleshoot and resolve hardware-related issues including RAM, HDD, SSD, motherboard, SMPS, keyboard, mouse, etc.
• Perform hardware upgrades and part replacements when necessary.
• Manage and update the IT inventory of laptops, desktops, monitors, printers, mobile devices, and accessories.
• Maintain proper documentation of asset allocation, returns, damages, and repairs.
• Use Microsoft Excel effectively for asset mapping, tracking, and updating the Fixed Asset Register (FAR).
• Generate asset reports, allocation lists, and reconciliation sheets using Excel functions (VLOOKUP, PIVOT, filters, etc.).
• Tag and label IT assets properly with unique IDs for audit and tracking purposes.
• Coordinate with vendors for hardware purchase, warranty claims, and support.
• Support basic networking tasks including LAN/Wi-Fi connectivity, printer sharing, and cable management.
• Keep operating systems and software up to date and ensure antivirus compliance.
• Assist in IT audits by providing asset status and supporting documentation.
• Maintain stock availability for frequently used IT accessories and replacement parts.
• Handle data backup tasks and formatting of returned devices.
• Ensure all IT equipment follows company security and usage policy guidelines.

Requirements

• Minimum 1–3 years of experience in desktop or hardware support roles.
• Strong knowledge of computer hardware, assembling, and troubleshooting.
• Working knowledge of Excel for IT asset mapping and reporting.
• Familiarity with Windows OS, MS Office, antivirus tools, and basic networking.
• Experience in inventory management and maintaining asset registers.

Preferred Qualifications

• Diploma or certification in Hardware & Networking or similar field.
• Experience with ITSM/ticketing tools/laptop and desktop hardware.
• Familiarity with asset audit processes and coordination.

Key skills/competency

• Desktop Support
• Hardware Troubleshooting
• Inventory Management
• Asset Tracking
• Microsoft Excel
• IT Asset Management
• Networking Support
• Windows OS
• Hardware Diagnostics
• IT Audits