18 days ago

Desktop Support Engineer

AGRIM

On Site
Full Time
₹350,000
Gurugram, Haryana, India
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Job Overview

Job TitleDesktop Support Engineer
Job TypeFull Time
Offered Salary₹350,000
LocationGurugram, Haryana, India

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Job Description

Desktop Support Engineer

AGRIM is seeking a motivated and experienced Desktop Support Engineer to join our team in Gurugram. This is a full-time position for candidates with 1-3 years of experience.

Job Summary

We are looking for a Desktop Support Engineer with hands-on experience in desktop/laptop troubleshooting, hardware-level diagnostics, inventory management, and asset tracking using Excel and other tools. The ideal candidate should be able to handle both day-to-day user support and backend IT asset control activities.

Key Responsibilities

  • Provide day-to-day IT support for desktops, laptops, printers, and other peripherals.
  • Troubleshoot and resolve hardware-related issues including RAM, HDD, SSD, motherboard, SMPS, keyboard, mouse, etc.
  • Perform hardware upgrades and part replacements when necessary.
  • Manage and update the IT inventory of laptops, desktops, monitors, printers, mobile devices, and accessories.
  • Maintain proper documentation of asset allocation, returns, damages, and repairs.
  • Use Microsoft Excel effectively for asset mapping, tracking, and updating the Fixed Asset Register (FAR).
  • Generate asset reports, allocation lists, and reconciliation sheets using Excel functions (VLOOKUP, PIVOT, filters, etc.).
  • Tag and label IT assets properly with unique IDs for audit and tracking purposes.
  • Coordinate with vendors for hardware purchase, warranty claims, and support.
  • Support basic networking tasks including LAN/Wi-Fi connectivity, printer sharing, and cable management.
  • Keep operating systems and software up to date and ensure antivirus compliance.
  • Assist in IT audits by providing asset status and supporting documentation.
  • Maintain stock availability for frequently used IT accessories and replacement parts.
  • Handle data backup tasks and formatting of returned devices.
  • Ensure all IT equipment follows company security and usage policy guidelines.

Requirements

  • Minimum 1–3 years of experience in desktop or hardware support roles.
  • Strong knowledge of computer hardware, assembling, and troubleshooting.
  • Working knowledge of Excel for IT asset mapping and reporting.
  • Familiarity with Windows OS, MS Office, antivirus tools, and basic networking.
  • Experience in inventory management and maintaining asset registers.

Preferred Qualifications

  • Diploma or certification in Hardware & Networking or similar field.
  • Experience with ITSM/ticketing tools/laptop and desktop hardware.
  • Familiarity with asset audit processes and coordination.

Key skills/competency

  • Desktop Support
  • Hardware Troubleshooting
  • Inventory Management
  • Asset Tracking
  • Microsoft Excel
  • IT Asset Management
  • Networking Support
  • Windows OS
  • Hardware Diagnostics
  • IT Audits

Tags:

Desktop Support
Hardware Engineer
IT Support
Asset Management
Help Desk
System Administrator
Computer Hardware
Troubleshooting
Inventory Management
Excel Reporting

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How to Get Hired at AGRIM

  • Tailor your resume: Highlight experience in desktop support, hardware troubleshooting, and asset management.
  • Showcase Excel skills: Emphasize proficiency with VLOOKUP, PIVOT tables, and reporting for asset tracking.
  • Demonstrate hardware knowledge: Detail your experience diagnosing and replacing components like RAM, HDD, and SMPS.
  • Prepare for technical questions: Be ready to discuss common hardware issues and networking basics.
  • Understand IT asset lifecycle: Show familiarity with inventory, tagging, and auditing processes.

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