Desktop Support Engineer
AGRIM · Gurugram, Haryana, India
- On site
- Full-time
- ₹350,000 / year
- Gurugram, Haryana, India
Job highlights
- Provide daily IT support for hardware issues.
- Manage IT inventory and asset tracking.
- Utilize Excel for reporting and mapping.
- Coordinate with vendors for hardware needs.
- Ensure IT equipment policy compliance.
About the role
Desktop Support Engineer
AGRIM is seeking a motivated and experienced Desktop Support Engineer to join our team in Gurugram. This is a full-time position for candidates with 1-3 years of experience.
Job Summary
We are looking for a Desktop Support Engineer with hands-on experience in desktop/laptop troubleshooting, hardware-level diagnostics, inventory management, and asset tracking using Excel and other tools. The ideal candidate should be able to handle both day-to-day user support and backend IT asset control activities.
Key Responsibilities
- Provide day-to-day IT support for desktops, laptops, printers, and other peripherals.
- Troubleshoot and resolve hardware-related issues including RAM, HDD, SSD, motherboard, SMPS, keyboard, mouse, etc.
- Perform hardware upgrades and part replacements when necessary.
- Manage and update the IT inventory of laptops, desktops, monitors, printers, mobile devices, and accessories.
- Maintain proper documentation of asset allocation, returns, damages, and repairs.
- Use Microsoft Excel effectively for asset mapping, tracking, and updating the Fixed Asset Register (FAR).
- Generate asset reports, allocation lists, and reconciliation sheets using Excel functions (VLOOKUP, PIVOT, filters, etc.).
- Tag and label IT assets properly with unique IDs for audit and tracking purposes.
- Coordinate with vendors for hardware purchase, warranty claims, and support.
- Support basic networking tasks including LAN/Wi-Fi connectivity, printer sharing, and cable management.
- Keep operating systems and software up to date and ensure antivirus compliance.
- Assist in IT audits by providing asset status and supporting documentation.
- Maintain stock availability for frequently used IT accessories and replacement parts.
- Handle data backup tasks and formatting of returned devices.
- Ensure all IT equipment follows company security and usage policy guidelines.
Requirements
- Minimum 1–3 years of experience in desktop or hardware support roles.
- Strong knowledge of computer hardware, assembling, and troubleshooting.
- Working knowledge of Excel for IT asset mapping and reporting.
- Familiarity with Windows OS, MS Office, antivirus tools, and basic networking.
- Experience in inventory management and maintaining asset registers.
Preferred Qualifications
- Diploma or certification in Hardware & Networking or similar field.
- Experience with ITSM/ticketing tools/laptop and desktop hardware.
- Familiarity with asset audit processes and coordination.
Key skills/competency
- Desktop Support
- Hardware Troubleshooting
- Inventory Management
- Asset Tracking
- Microsoft Excel
- IT Asset Management
- Networking Support
- Windows OS
- Hardware Diagnostics
- IT Audits
Skills & topics
- Desktop Support
- Hardware Engineer
- IT Support
- Asset Management
- Help Desk
- System Administrator
- Computer Hardware
- Troubleshooting
- Inventory Management
- Excel Reporting
How to get hired
- Tailor your resume: Highlight experience in desktop support, hardware troubleshooting, and asset management.
- Showcase Excel skills: Emphasize proficiency with VLOOKUP, PIVOT tables, and reporting for asset tracking.
- Demonstrate hardware knowledge: Detail your experience diagnosing and replacing components like RAM, HDD, and SMPS.
- Prepare for technical questions: Be ready to discuss common hardware issues and networking basics.
- Understand IT asset lifecycle: Show familiarity with inventory, tagging, and auditing processes.
Technical preparation
Practice diagnosing common hardware failures.,Master Excel functions for reporting and mapping.,Build knowledge of Windows OS and networking.,Understand IT asset lifecycle and inventory tools.
Behavioral questions
Describe a challenging hardware issue you resolved.,How do you prioritize multiple user support requests?,Explain your process for tracking IT assets.,How do you ensure accuracy in inventory documentation?
Frequently asked questions
- What are the primary responsibilities of a Desktop Support Engineer at AGRIM?
- The primary responsibilities of a Desktop Support Engineer at AGRIM include providing day-to-day IT support for desktops, laptops, printers, and peripherals. This also involves troubleshooting hardware issues, managing IT inventory and asset tracking using Excel, coordinating with vendors, and ensuring equipment compliance with company policies.
- What experience is required for the Desktop Support Engineer role at AGRIM?
- AGRIM requires a minimum of 1-3 years of experience in desktop or hardware support roles. Strong knowledge of computer hardware, assembling, troubleshooting, and working knowledge of Excel for IT asset mapping and reporting are essential.
- What technical skills are most important for this Desktop Support Engineer position?
- Key technical skills for this position include strong knowledge of computer hardware, diagnosing and resolving hardware issues (RAM, HDD, SMPS, etc.), proficiency in Microsoft Excel for asset management and reporting, familiarity with Windows OS, MS Office, antivirus tools, and basic networking concepts.
- Does AGRIM offer opportunities for professional development for Desktop Support Engineers?
- While not explicitly stated, AGRIM prefers candidates with a Diploma or certification in Hardware & Networking. This suggests a value placed on professional development in the field, and candidates with such qualifications may find opportunities for growth.
- How does AGRIM handle IT asset management for Desktop Support Engineers?
- AGRIM utilizes a structured approach to IT asset management. This involves maintaining and updating the inventory of all IT assets, proper tagging and labeling, maintaining documentation of allocation and returns, and using Microsoft Excel for asset mapping, tracking, and reporting.
- What is the typical work arrangement for a Desktop Support Engineer at AGRIM?
- Based on the job description, the Desktop Support Engineer position at AGRIM is a full-time role located in Gurugram, indicating an on-site work arrangement.