Finance Operations Excellence Specialist/Assistant Manager/Manager (Bangkok Based, Relocation Provided)
Agoda · Bengaluru, Karnataka, India
- On site
- Full-time
- $85,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Drive finance process excellence and transformation.
- Analyze data to identify improvement opportunities.
- Manage cross-functional projects independently.
- Automate manual processes using technology.
- Ensure quality and compliance in finance operations.
About the role
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
The Opportunity
Are you passionate about driving operational excellence and process transformation? Do you thrive in a fast-paced, data-driven environment? Agoda’s Finance Operations Excellence is seeking an Assistant Manager/Senior Specialist to help us reimagine and optimize our finance processes. You will play a key role in identifying improvement opportunities, implementing best-in-class solutions, and supporting our journey towards building a world-class finance operations center.
Key Responsibilities
- Process Improvement & Transformation: Analyze, design, and implement process improvements across finance operations (AP, AR, GL, payments, reconciliations, etc.) to drive efficiency, accuracy, and business value. Be comfortable in executing VSMs and Kaizens independently. Be conversant with the latest trends in process improvement leveraging AI/ML and GenAI
- Data Analysis & Insights: Leverage data analytics to identify trends, root causes (using lean methods), and improvement opportunities. Develop dashboards and reports to monitor KPIs and process health.
- Project Management & Stakeholder Engagement: Support and/or lead cross-functional projects with finance, product, tech and business teams independently, ensuring timely delivery of milestones and effective stakeholder communication.
- Automation & Technology Enablement: Create macro-based solutions and/or collaborate with technology teams to automate manual processes using RPA, workflow tools, and other digital solutions.
- Documentation & Training: Develop and maintain process documentation, SOPs, and training materials to ensure knowledge transfer and compliance. Be conversant with BPMN standards & tools of process documentation
- Quality & Controls: Identify and support the implementation of internal controls and quality assurance measures to mitigate risks and ensure compliance.
What You’ll Need To Succeed
Technical & Functional Skills
- Experience with process mapping, process reengineering, and Lean/Six Sigma methodologies.
- Solid understanding of finance operations processes (OTC, PTP and RTR). Experience as a User of these processes is a plus.
- Strong analytical skills; ability to work with large datasets, perform detailed root cause analysis, and generate actionable insights and improvement plans.
- Skilled at creating Excel macros to automate processes is preferred.
- Proficiency in Excel and data visualization tools (e.g., Power BI, Tableau).
- Familiarity with finance systems (ERP, SAP, Oracle, etc.) and automation tools (RPA, Alteryx, UiPath, etc.) is highly desirable.
Behavioral Attributes
- Strong problem-solving mindset with a continuous improvement orientation.
- Excellent communication, articulation and interpersonal skills; able to influence and collaborate with stakeholders at all levels.
- High attention to detail and commitment to quality.
- Self-starter with the ability to manage multiple priorities in a fast-paced environment.
- Adaptable, resilient, and comfortable with ambiguity and change.
Qualifications
- Bachelor’s/Master’s degree in Finance, Accounting, Business, Engineering, or a related field.
- 5+ years of relevant experience in driving improvements in finance operations.
- Experience in a tech or e-commerce environment is an advantage.
- Professional certifications (CA, PMP, CPA, etc.) are a plus.
Key skills/competency
- Finance Operations
- Process Improvement
- Lean Six Sigma
- Data Analysis
- Project Management
- Automation
- RPA
- Excel Macros
- Finance Systems
- Stakeholder Management
Skills & topics
- Finance Operations
- Process Improvement
- Lean Six Sigma
- Financial Analysis
- Operations Management
- Business Process Reengineering
- Automation
- RPA
- Excel
- Data Analysis
How to get hired
- Tailor your resume: Highlight process improvement, Lean Six Sigma, and finance operations experience. Quantify achievements where possible.
- Showcase technical skills: Emphasize proficiency in Excel, data visualization, and familiarity with finance/automation tools.
- Demonstrate behavioral strengths: Provide examples of problem-solving, communication, and adaptability in your application and interviews.
- Research Agoda: Understand their culture, values, and focus on innovation in travel technology.
- Prepare for interviews: Be ready to discuss your experience with process mapping, root cause analysis, and stakeholder management.
Technical preparation
Master Lean/Six Sigma principles and tools.,Practice process mapping and VSM techniques.,Build complex Excel models and macros.,Familiarize with RPA and data visualization.
Behavioral questions
Describe a complex process you improved.,How do you handle resistance to change?,Share an example of data-driven decision making.,How do you manage multiple priorities effectively?
Frequently asked questions
- What are the key responsibilities for the Finance Operations Excellence Specialist at Agoda?
- The Finance Operations Excellence Specialist at Agoda is responsible for analyzing, designing, and implementing process improvements across finance operations. This includes driving efficiency, accuracy, and business value through methods like VSMs and Kaizens, leveraging data analytics for insights, managing cross-functional projects, automating manual processes with tools like RPA, documenting processes, and ensuring quality and controls.
- What technical skills are essential for this Finance Operations role at Agoda?
- Essential technical skills include experience with process mapping, reengineering, and Lean/Six Sigma methodologies. A solid understanding of finance operations processes (OTC, PTP, RTR), strong analytical abilities, proficiency in Excel (especially macros), and experience with data visualization tools like Power BI or Tableau are crucial. Familiarity with finance systems (ERP, SAP, Oracle) and automation tools (RPA, Alteryx, UiPath) is highly desirable.
- What are Agoda's expectations for behavioral attributes in this Finance Operations role?
- Agoda seeks candidates with a strong problem-solving and continuous improvement mindset. Excellent communication, articulation, and interpersonal skills are vital for stakeholder influence and collaboration. High attention to detail, a self-starter attitude, the ability to manage multiple priorities in a fast-paced environment, and adaptability to change are also key behavioral attributes.
- What qualifications are required for the Finance Operations Excellence Specialist position at Agoda?
- A Bachelor's or Master's degree in Finance, Accounting, Business, Engineering, or a related field is required, along with at least 5 years of relevant experience in driving improvements in finance operations. Experience in a tech or e-commerce environment is a plus, as are professional certifications like CA, PMP, or CPA.
- How does Agoda approach process improvement in its Finance Operations?
- Agoda emphasizes a data-driven approach to process improvement, utilizing Lean/Six Sigma methodologies, VSMs, and Kaizens. They leverage data analytics for root cause analysis and identify opportunities for automation through RPA, workflow tools, and AI/ML technologies to enhance efficiency and accuracy in finance operations.
- Is relocation assistance provided for the Finance Operations Excellence Specialist role in Bangkok?
- Yes, the job title explicitly states 'Bangkok Based, Relocation Provided,' indicating that relocation assistance is offered for this position.