AI Conversational Designer
Agoda
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About Agoda
At Agoda, we bridge the world through travel. Founded in 2005, Agoda connects people to destinations and experiences with millions of hotels, flights, and holiday properties worldwide. Now part of Booking Holdings, our diverse team of over 7,000 professionals spans 90 countries.
About The Role
The AI Conversational Designer will shape the behavior, flow, and quality of Agoda’s Chatbot assistant. This role focuses on designing scalable, multi-turn, goal-oriented conversational experiences and sits at the intersection of conversation design, UX, and content strategy.
What You’ll Do
- Conversational Experience: Design and evolve conversational flows, context gathering, sequencing, and branching.
- Tone and Behavior: Define and maintain the assistant’s tone and behavioral principles aligned with Agoda’s brand.
- AI and Experimentation: Guide LLM behavior, run A/B tests, and iterate based on data.
- Collaboration: Work with Product Managers, UX Designers, Engineers, and Content teams to synchronize technical and conversational intents.
- Enablement: Create artifacts such as conversation flows and pattern libraries to empower other designers.
What We’re Looking For
- Experience in conversation design or interaction design.
- Expertise in prompt engineering and optimization.
- Proven ability designing multi-turn, goal-oriented conversational experiences.
- Strong systems thinking and comfort with ambiguity.
- Collaborative experience with UX designers, product managers, and engineers on AI-driven products.
Nice to Have
- Experience defining tone of voice or behavioral principles at scale.
- Background in service design or journey design.
Why Join Us
Work on a high-impact product used by travelers globally, shape conversational behavior at a platform level, collaborate with experienced teams, and influence conversational UX practices at Agoda.
Key Skills/Competency
- Conversation Design
- Multi-Turn Dialog
- Prompt Engineering
- UX Design
- Content Strategy
- System Thinking
- A/B Testing
- Collaboration
- Iteration
- Brand Consistency
How to Get Hired at Agoda
- Research Agoda's culture: Understand their mission, values, and travel impact.
- Customize your resume: Highlight conversation design and AI expertise.
- Showcase projects: Demonstrate design experiments and iterative improvements.
- Prepare for collaboration: Highlight cross-functional work with UX and engineering teams.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background