AI Conversational Designer
Agoda
Job Overview
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Job Description
About Agoda
At Agoda, we bridge the world through travel. Founded in 2005, Agoda has grown into a global travel platform, serving millions with great deals on hotels, flights, and experiences around the world. Part of Booking Holdings, Agoda is home to a diverse team of over 7,000 people from 90 countries.
About the Role
As an AI Conversational Designer, you will shape the behavior, flow, and quality of Agoda’s Chatbot assistant. This role focuses on designing high-quality, scalable conversational experiences at the intersection of conversation design, UX, and content strategy.
What You’ll Do
- Conversational Experience: Design and evolve conversational flows, define context gathering methods, and establish conversation principles.
- Tone and Behavior: Define and maintain the assistant’s tone of voice in line with Agoda’s brand.
- AI and Experimentation: Guide LLM behavior, run A/B tests, and optimize prompts using data and feedback.
- Collaboration: Work with Product Managers, Designers, Engineers, and Content teams to align conversational intent with technical capabilities.
- Enablement: Create lightweight artifacts such as conversation flows and pattern libraries.
What We’re Looking For
- Experience in conversation design or interaction design.
- Proficiency in prompt engineering and optimization.
- Ability to design multi-turn, goal-oriented conversational experiences.
- Strong systems thinking and comfort with ambiguity.
- Experience collaborating with UX designers, product managers, and engineers.
- Experience with chatbots, assistants, or AI-driven products is a plus.
Why Join Us
Work on a high-impact product used by travelers globally, shape conversational behavior at a platform level, and collaborate with experienced teams. This role offers an opportunity to influence how conversational UX is practiced and scaled at Agoda.
Key Skills/Competency
- conversation design
- prompt engineering
- multi-turn
- UX
- chatbots
- AI
- experimentation
- collaboration
- systems thinking
- content strategy
How to Get Hired at Agoda
- Customize your resume: Align achievements with conversational design.
- Highlight relevant projects: Showcase chatbot and AI experience.
- Network on LinkedIn: Connect with Agoda employees.
- Prepare for technical interviews: Review prompt engineering and UX principles.
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