IT Support Associate
AgileGrid Solutions · India
- Hybrid
- Full-time
- $120,000 / year
- India
Job highlights
- Manage IT operations across offices and retail stores.
- Lead IT setup for new retail locations.
- Ensure network and system stability and security.
- Coordinate IT vendors and manage projects.
- Implement IT policies and optimize operations.
About the role
About The Company
Aramya is a rapidly growing fashion and lifestyle brand committed to creating some of the world's most loved brands that empower individuals to express themselves. With a clear vision and innovative approach, Aramya has established itself as a leader in the industry, driven by a passion for quality, design, and customer satisfaction. The company has successfully launched its flagship brand in 2024, achieving remarkable revenue milestones and expanding its footprint across direct-to-consumer channels and retail outlets.
Our journey is supported by significant funding, having raised $20 million from renowned investors such as Accel, Z47, and seasoned industry veterans. This financial backing has enabled us to develop a proprietary supply chain, in-house manufacturing capabilities, and data-driven designing processes, positioning us for sustainable growth and innovation. Currently operating at a 200 crore annual recurring revenue (ARR), Aramya is poised for rapid expansion and market leadership.
Visit our website to learn more about our offerings and vision. Our dedicated team strives to push boundaries and redefine fashion standards, ensuring that each product resonates with our customers' aspirations and lifestyle.
About The Role
We are seeking a skilled and proactive IT Manager to oversee and optimize our IT operations across corporate offices and retail stores. The ideal candidate will be responsible for maintaining a secure, efficient, and scalable IT infrastructure that supports our business objectives. This role requires a strategic thinker with hands-on technical expertise and excellent vendor management skills to ensure seamless system performance and support the company's rapid growth.
The IT Manager will play a crucial role in setting up new retail locations, managing existing systems, and ensuring continuous operational uptime. This position offers an exciting opportunity to be part of a dynamic team that is transforming the fashion industry through technology and innovation.
Qualifications
- Proven experience in managing IT infrastructure, preferably within the retail sector.
- Hands-on expertise with POS systems, network setup, and hardware management.
- Strong understanding of CCTV and surveillance systems.
- Excellent vendor management, negotiation, and troubleshooting skills.
- Ability to coordinate multiple store rollouts and IT projects simultaneously.
- Knowledge of cybersecurity fundamentals and cloud/SaaS tools is preferred.
- Strong communication and problem-solving abilities.
- Bachelor’s degree in Information Technology, Computer Science, or related field.
Responsibilities
- Oversee and manage all corporate IT needs, including laptops, software applications, and end-user support.
- Lead the setup and deployment of IT infrastructure for new retail stores, including POS systems, hardware, and network configurations.
- Manage and maintain CCTV, footfall cameras, and other surveillance systems across all locations to ensure security and operational efficiency.
- Ensure the stability, security, and uptime of internet and network infrastructure across offices and stores.
- Coordinate with vendors for procurement, installation, maintenance, and troubleshooting of IT equipment and systems.
- Develop and implement IT policies, procedures, and security protocols to safeguard company data and infrastructure.
- Monitor system performance, conduct regular audits, and implement improvements to optimize IT operations.
- Provide technical support and training to staff, fostering a culture of technology-driven efficiency.
- Stay updated with the latest technology trends and recommend enhancements to support business growth.
Benefits
At Aramya, we believe in nurturing our team members and providing a rewarding work environment. We offer competitive salary packages aligned with industry standards, along with comprehensive health insurance coverage. Our employees enjoy opportunities for professional development and continuous learning to stay ahead in a fast-evolving industry.
We promote a collaborative and inclusive workplace culture that values innovation, integrity, and excellence. Employees have access to flexible work arrangements and participate in various team-building activities designed to foster a positive and engaging work environment. Additionally, as part of our growth journey, employees are encouraged to contribute ideas and take ownership of their projects, ensuring a fulfilling career path within the company.
Equal Opportunity
Aramya is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected characteristic. Our hiring practices are based solely on merit, skills, and experience, ensuring that every individual has an equal chance to contribute and succeed within our organization.
Key skills/competency
- IT Infrastructure Management
- Retail IT Support
- POS Systems
- Network Setup
- Hardware Management
- CCTV Systems
- Vendor Management
- Cybersecurity Fundamentals
- Cloud/SaaS Tools
- IT Policy Development
Skills & topics
- IT Manager
- IT Support
- Retail IT
- POS Systems
- Network Administration
- Cybersecurity
- Infrastructure Management
- Vendor Management
- Technical Support
- SaaS
How to get hired
- Tailor your resume: Highlight your retail IT management, POS systems, and network setup experience.
- Showcase vendor management skills: Detail your experience negotiating and working with IT vendors.
- Demonstrate project coordination: Provide examples of managing multiple IT projects or store rollouts.
- Emphasize problem-solving: Prepare to discuss how you've resolved complex IT issues in fast-paced environments.
- Research Aramya's culture: Understand their focus on fashion, technology, and rapid growth.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of an IT Manager at Aramya?
- The IT Manager at Aramya is responsible for overseeing all IT operations across corporate offices and retail stores. This includes managing IT infrastructure, leading IT setup for new retail locations, ensuring network stability and security, managing CCTV systems, coordinating with vendors, and developing IT policies. The role also involves providing technical support and staying updated on technology trends to support business growth.
- What technical skills are most important for the IT Manager role at Aramya?
- Key technical skills for the IT Manager position include hands-on expertise with POS systems, network setup, and hardware management. A strong understanding of CCTV and surveillance systems is also crucial. Familiarity with cybersecurity fundamentals and cloud/SaaS tools is preferred. Proven experience in managing IT infrastructure, especially within the retail sector, is essential.
- How does Aramya support professional development for its IT Manager?
- Aramya is committed to the professional development of its team members. The IT Manager role offers opportunities for continuous learning and staying ahead in the fast-evolving fashion and technology industry. This includes access to training and the chance to contribute ideas and take ownership of projects, fostering a fulfilling career path.
- What is the work environment like at Aramya for an IT Manager?
- Aramya fosters a collaborative and inclusive workplace culture that values innovation, integrity, and excellence. The IT Manager will be part of a dynamic team transforming the fashion industry through technology. The company also offers flexible work arrangements and team-building activities to promote a positive and engaging environment.
- How does Aramya handle IT infrastructure for its retail stores?
- Aramya's IT Manager leads the setup and deployment of IT infrastructure for new retail stores, which includes POS systems, hardware, and network configurations. They are also responsible for managing and maintaining CCTV and other surveillance systems across all locations to ensure security and operational efficiency, ensuring seamless operations for the growing retail footprint.
- What is the company's approach to cybersecurity as an IT Manager at Aramya?
- As an IT Manager at Aramya, you will be responsible for developing and implementing IT policies, procedures, and security protocols to safeguard company data and infrastructure. While knowledge of cybersecurity fundamentals is preferred, the role requires proactive management to ensure the stability, security, and uptime of all IT systems across the organization.