Job Overview
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Job Description
Enterprise Customer Success Manager
AgentSync is seeking an Enterprise Customer Success Manager to join their growing team. This is a high-visibility, high-value-add opportunity with significant trust, responsibility, and autonomy. You will own the customer relationship end-to-end, driving measurable business outcomes and orchestrating internal teams to deliver exceptional value.
About AgentSync
AgentSync is a leader in driving a modern insurance infrastructure experience. Our insurance compliance software connects the insurance industry to power growth, increase efficiency, and reduce risk. We offer a new-school solution tackling an age-old, ubiquitous problem with smart technology and automation, in contrast to inefficient, high-cost options like spreadsheets, manual processes, legacy software, and increased headcount.
What You’ll Do
- Own and command the full customer lifecycle for approximately 30 of AgentSync’s most strategic accounts, driving measurable value, adoption, and expansion.
- Cultivate deep, trusted, and transparent relationships across all levels of the customer’s organization, from end-users and champions to C-suite decision-makers.
- Lead quarterly business reviews and executive conversations that tie product adoption to business impact.
- Confidently manage escalations, serving as the first point of resolution and diffusing risk with minimal management support.
- Drive internal accountability, ensuring cross-functional teams deliver on commitments with urgency and clarity.
- Employ a proactive and anticipatory mindset, focusing on customer engagement plans that serve as the backbone for our partnerships.
- Grow your insurance and compliance expertise to provide credible, strategic guidance on process improvements powered by AgentSync.
- Become an expert in AgentSync’s full suite of products, advising on best practices and use cases.
- Influence product, engineering, sales, and marketing by championing the voice of the customer and identifying opportunities to improve our product and customer experience.
- Contribute to the foundations of a world-class Customer Success function by creating and iterating on best practices, tools, and playbooks.
- Travel to meet with customers and conduct onsite executive business reviews.
What You’ll Bring
- 10+ years of enterprise B2B SaaS experience in Customer Success, Account Management, Sales, or Consulting.
- 5+ years managing top-tier enterprise/strategic accounts—your company’s largest and most complex customers.
- Proven ability to navigate executive-level conversations with VP+ stakeholders in industries like insurance, financial services, compliance, or legal.
- Track record of successfully managing escalations and leading difficult conversations with both customers and internal teams.
- Strong ownership mentality—you take full responsibility for outcomes and hold customers and internal teams accountable.
- Natural influencer who can drive cross-functional alignment without formal authority.
- Exceptional communicator: skilled at simplifying complex solutions for customers and articulating customer needs to internal stakeholders.
- Problem-solver with high EQ: equally comfortable rolling up your sleeves in the details or zooming out to align on strategic goals.
- Proactive, resourceful, and resilient—able to thrive in ambiguity while consistently delivering results.
- Salesforce experience is a plus.
Location
The ideal candidate will live within 25 miles of our office in Denver. Other states we're able to consider candidates in are CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MO, NY, OR, PA, TN, TX, UT, VA, and WA. We are not hiring or able to consider candidates in New York metro, Seattle metro, or the Bay Area.
Total Compensation
- Base salary: $155K-$175K (salary determined by location, experience, and level)
- Annual company bonus program
- Equity in the form of stock options
Health Benefits
- Medical - Cigna plans with 100% employer paid premiums on 2 plan options
- Dental - 100% paid premium plan for you and your dependents
- Vision - 100% paid premium plan for you and your dependents
- Employee Assistance Program
Financial Benefits
- 401(k) retirement savings plan
- HSA employer contributions
Other Benefits
- Flexible PTO
- 12 paid holidays per year
- 12 weeks parental leave with generous return to work stipend
Key skills/competency
- Enterprise Customer Success
- Account Management
- B2B SaaS
- Relationship Building
- Executive Communication
- Escalation Management
- Strategic Guidance
- Product Adoption
- Cross-functional Alignment
- Problem-Solving
How to Get Hired at AgentSync
- Customize your resume: Highlight 10+ years B2B SaaS experience and 5+ years enterprise account management, emphasizing insurance or financial services.
- Tailor your cover letter: Showcase your ability to navigate executive conversations and manage complex customer dynamics for an Enterprise Customer Success Manager role.
- Prepare for behavioral questions: Be ready to discuss examples of ownership, influencing without authority, and managing escalations confidently.
- Research AgentSync's mission: Understand their innovative compliance solutions and how you can drive measurable business outcomes for their strategic accounts.
- Highlight technical skills: Mention Salesforce experience if applicable and demonstrate your problem-solving aptitude.
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