Customer Support Specialist Night-Shift
@ AgencyAnalytics

Hybrid
CA$60,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXX******* @agencyanalytics.com
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Job Details

Overview

The Customer Support Specialist Night-Shift role at AgencyAnalytics is a permanent remote position based in Canada. The role focuses on delivering best-in-class live chat customer support to digital marketing experts worldwide during night-shift hours.

What You'll Do

  • Deliver timely and expert live chat customer support.
  • Troubleshoot technical issues using critical thinking.
  • Collaborate with Product, Engineering, Customer Success, and Sales teams.
  • Educate customers and suggest process improvements.
  • Take a proactive approach to understand customer needs.

What You'll Bring

  • Minimum 2+ years experience in SaaS customer support.
  • Advanced written communication and high emotional intelligence.
  • Ability to multitask and solve complex problems.
  • Experience with digital marketing, SEO, and related technologies is a plus.

Work Environment

Join a global, remote yet highly connected team. While the core hours are 7pm - 3am EST to serve APAC region customers, occasional in-office meetups in Toronto are required.

Key Skills/Competency

  • Live Chat
  • SaaS
  • Customer Support
  • Digital Marketing
  • SEO
  • Technical Troubleshooting
  • Problem-Solving
  • Communication
  • Collaboration
  • Emotional Intelligence
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How to Get Hired at AgencyAnalytics

🎯 Tips for Getting Hired

  • Tailor your resume: Highlight live chat and SaaS expertise.
  • Research AgencyAnalytics: Understand their global support culture.
  • Customize your cover letter: Emphasize digital marketing experience.
  • Prepare examples: Showcase problem-solving and communication skills.
  • Follow-up professionally: Engage via provided contact email.

📝 Interview Preparation Advice

Technical Preparation

Review SaaS platform documentation.
Practice live chat troubleshooting scenarios.
Familiarize with digital marketing tools.
Study common technical issue resolutions.

Behavioral Questions

Describe a time you solved a customer issue.
Explain handling multiple inquiries simultaneously.
Discuss managing stress during peak chat hours.
Share experience in team collaboration.

Frequently Asked Questions