Client Services Administrator @ AGAT Laboratories
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About the Role
Your future is bright at AGAT Laboratories! By joining AGAT, you become part of a dynamic team that fosters innovation, collaboration, and personal growth. As a Client Services Administrator, you will assist the Client Services Team with customer support and administrative tasks, ensuring client communications, follow-ups, and deadline management are executed flawlessly.
What You Will Be Doing
- Provide administrative support and client communication in line with AGAT’s mission of 'Service Beyond Analysis'.
- Submit bottle orders, manage re-assignment and re-analysis requests, and deliver accurate client information.
- Complete tasks such as Sample Receipt Notifications, Results delivery, and Invoices within turnaround time.
- Alert clients about sample integrity issues and update reports according to regulatory guidelines.
- Offer backup support for Client Service Representatives including evening and weekend coverage.
- Assist Logistics and Shipping by preparing bottle orders, organizing samples, and logging them into the LIMS.
- Participate in team training and support internal and external audits.
What You Bring To The Table
A diploma or degree in Science or Administration is an asset along with at least 1 year of customer service experience. You should have confident computer skills (Outlook, Microsoft Office, Excel, LIMS, and Reporting Systems), excellent communication, organization, time management, and attention to detail.
Why Join Us?
AGAT Laboratories offers a competitive benefits package including comprehensive health, dental, and vision care, paid vacation, flexible sick time, Employee Assistance Program, long-term disability, life insurance, and professional development opportunities. AGAT is a full-service laboratory with cutting-edge technology operating across North America, dedicated to innovation, quality, and community impact through the AGAT Foundation.
Key Skills/Competency
- Customer Support
- Administrative Tasks
- Client Communication
- Order Processing
- LIMS
- Time Management
- Detail Orientation
- Team Collaboration
- Audit Assistance
- Reporting
How to Get Hired at AGAT Laboratories
🎯 Tips for Getting Hired
- Research AGAT Laboratories: Study company culture and client focus.
- Tailor Your Resume: Highlight relevant admin and support skills.
- Prepare for Interviews: Practice client service scenario questions.
- Utilize Resume Tips: Follow guidance from AGAT's career page.