Virtual Subrogation Team Manager - Arbitration
Afni, Inc. · United States
- Hybrid
- Full-time
- $76,750 / year
- United States
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Job highlights
- Lead a remote arbitration team.
- Drive quality work and client satisfaction.
- Manage team performance and development.
- Handle escalated calls and inquiries.
- Ensure exceptional recovery results.
About the role
Virtual Subrogation Team Manager - Arbitration
The Subrogation Team Manager - Arbitration is responsible for leading a team of Arbitration Specialists by developing, motivating, mentoring, guiding, and supporting the team's activities to ensure a quality work product, client satisfaction and exceptional recovery results. This is a remote work opportunity.
Responsibilities
- Supervisory responsibilities include overseeing a team of Specialists, preparation of scorecards, work inventory audits, enforcement of department/company policies on attendance, disciplinary procedures, hiring, recognition, as well as the advanced training and skill development of Specialists (includes annual performance appraisal process).
- Handles escalated calls/situations, promptly responds to inquiries from staff to ensure maximum departmental performance and client satisfaction.
- Mentor team of specialists, answering daily emails and questions from the floor.
Key skills/competency
- Subrogation
- Arbitration
- Team Management
- Insurance
- Leadership
- Performance Management
- Client Satisfaction
- Recovery Results
- Training and Development
- Policy Enforcement
Skills & topics
- Subrogation Team Manager
- Arbitration Specialist
- Insurance
- Subrogation
- Arbitration
- Team Leadership
- Remote Work
- Collections
- Performance Management
- Client Satisfaction
- Manager
- Supervisory
How to get hired
- Tailor your resume: Highlight 5+ years of subrogation/insurance experience, and any arbitration or auto insurance background.
- Showcase leadership skills: Emphasize previous supervisory experience and your ability to motivate teams for maximum collections.
- Quantify achievements: Use numbers to demonstrate your impact on recovery results and client satisfaction in past roles.
- Prepare for behavioral questions: Be ready to discuss how you handle escalated situations and mentor team members.
- Demonstrate technical proficiency: Mention experience with Microsoft Office and any familiarity with E-Subro Hub or TRS.
Technical preparation
Master Microsoft Office Suite applications.,Familiarize yourself with E-Subro Hub.,Learn Total Recovery Solution (TRS).,Understand arbitration process nuances.
Behavioral questions
Describe motivating a diverse team.,How do you handle escalated client calls?,Share an experience developing an employee.,How do you ensure policy adherence?
Frequently asked questions
- What are the key responsibilities of a Virtual Subrogation Team Manager at Afni?
- As a Virtual Subrogation Team Manager at Afni, you will lead a remote team of Arbitration Specialists. Your core responsibilities include developing, motivating, and mentoring your team to ensure high-quality work, client satisfaction, and exceptional recovery results. This involves managing performance, conducting audits, enforcing policies, handling escalations, and facilitating advanced training.
- What experience is required for the Virtual Subrogation Team Manager role at Afni?
- Afni requires at least five years of relevant Subrogation and/or Insurance experience for this role. Strong verbal, written, and organizational skills are essential, along with the ability to motivate teams and develop new techniques to achieve company and client goals.
- Is this a remote position?
- Yes, this Virtual Subrogation Team Manager position is a fully remote work opportunity.
- What preferred qualifications would make a candidate stand out for this role?
- Preferred qualifications include experience in auto insurance, arbitration, and previous supervisory roles. Familiarity with Arbitration Forums products like E-Subro Hub and Total Recovery Solution (TRS) is also beneficial. An Associate degree and an Adjuster license are also preferred.
- How does Afni approach team development and performance management for this role?
- Afni emphasizes team development through advanced training and skill-building for Specialists. Performance management includes preparing scorecards, conducting work inventory audits, and managing the annual performance appraisal process to ensure maximum departmental performance and client satisfaction.
- What is the salary range for the Virtual Subrogation Team Manager position?
- The salary range for this position is between $63,500 and $90,000 annually.