Traveling Field Engineer
AFL
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About the Role: Traveling Field Engineer at AFL
The Traveling Field Engineer at AFL is a crucial role focused on providing expert on-site implementation and troubleshooting for customer network operations centers, POPs, or labs. This position involves active participation in network verification activities, turn-up of Ribbon-based Packet Optical Networks, and subsequent day-to-day fault management support. You will collaborate closely with customer personnel to integrate and implement new network elements and ensure seamless operations.
Key Responsibilities
- Support optical and data link provisioning.
- Provide on-site fault management for the network.
- Perform physical installations, including racking and stacking.
- Conduct commissioning and solution testing (ATP, BERT).
- Execute network optical tune-up and calibration.
- Install new software releases and updates.
- Offer informal customer training and support self-sufficiency plans.
- Provide technical escalation support for complex issues.
Requirements & Qualifications
This role demands direct interaction with customers, peers, engineering, and sales teams. Candidates must possess in-depth troubleshooting techniques and fault isolation skills, along with hands-on knowledge of packet optical networking technologies and typical client-side interfaces. Experience with industry-standard test equipment (Ge, 10G, 100G, 400G, SONET, SDH TDM) is essential. The ability to autonomously recreate and isolate customer issues while collaborating with peers is critical.
Desirable qualifications include:
- Knowledge of optical DWDM, flex-grid ROADMs, ASON, Layer 2 Ethernet, Layer 3 IP-MPLS, MPLS-TP, and Network Management platforms.
- Experience with ASON, Unix, Linux, and SDN technologies.
- Proven ability to build and maintain strong customer service relationships.
- Capacity to lead and drive problem resolution in a timely manner.
- Skill in documenting issues and producing reports for customers and management.
- Strong organizational and time management abilities.
- Capability to produce technical documentation.
- Flexibility to work varied hours and travel nationally at short notice.
- A valid driving license.
Key skills/competency
- Optical Networking
- Network Troubleshooting
- Packet Optical
- DWDM
- IP-MPLS
- Field Service
- Customer Support
- Network Commissioning
- Fault Management
- Technical Documentation
How to Get Hired at AFL
- Research AFL's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for field engineering: Highlight experience in optical networking, troubleshooting, and customer-facing roles, using keywords like 'DWDM', 'MPLS', 'on-site support'.
- Showcase problem-solving skills: Prepare examples demonstrating your in-depth troubleshooting and fault isolation abilities in complex network environments.
- Emphasize adaptability and travel readiness: Be prepared to discuss your ability to work autonomously, manage time effectively, and handle extensive national travel.
- Prepare for technical and behavioral interviews: Brush up on packet optical networking, test equipment, and customer relationship management for AFL's hiring process.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background