Social & Community Manager

About Affirm

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

The Brand & Communications team builds trust and drives impact through creative campaigns and storytelling that bring Affirm’s mission to life. Social is one of the most important ways we show up in culture, engage our community, and make our brand resonate with the audiences that matter most.

We’re looking for a Social & Community Manager to join our Brand & Communications team. This isn’t about running channels for the sake of it — it’s about shaping how Affirm participates in culture every single day.

You’ll be the person who knows what’s trending before it trends, who can spot the conversation threads worth jumping into, and who brings the creative instincts to make Affirm feel human, relevant, and distinctive online. You’ll partner with senior leadership on strategy, but your superpower will be cultural fluency — knowing the vibes, the moments, and the formats that matter, and translating them into content and community that people actually want to engage with.

If you live and breathe social, spend as much time in comments as in feeds, and believe brands should feel like part of the conversation (not a step behind it), this role is for you.

What You'll Do as a Social & Community Manager

• Be our cultural radar: Spot trends, creators, and conversations — from TikTok to Reddit to whatever comes next — and know when/how Affirm should show up.
• Participate in real time: Jump into cultural moments and dialogue with the right tone, speed, and creativity.
• Build community: Foster dialogue and connection, turning participation into trust and loyalty.
• Bring campaigns to life: Partner with teams including Communications, Brand, and Partner Marketing to ensure launches and narratives feel social-first, not bolted on.
• Push creative boundaries: Experiment with new formats and ideas that stretch how Affirm shows up in culture.
• Measure and refine: Use social listening and analytics to capture insights, optimize, and continually raise the bar.

What We Look For

• 8–10 years of experience in social and community, with flexibility to consider exceptional candidates with 5+ years who demonstrate outsized cultural fluency and impact.
• Someone who lives and breathes social: you know the trends, memes, creators, and communities shaping culture, and you can spot what matters before it peaks.
• Proven track record of sparking conversation and building community — not just publishing content, but creating connection and participation.
• Strong creative instincts and storytelling skills that feel natural across formats, from short-form video to emerging cultural expressions.
• Experience collaborating with creators and cultural voices to amplify stories authentically.
• Comfort moving fast in real time — with the judgment to know when to act and when not to.
• Analytical mindset with experience using social listening and reporting tools (e.g., Sprout Social) to guide decisions and continually raise the bar.
• Collaborative, curious, and energized by working across teams to make campaigns and moments social-first.

Key Benefits & Perks

• Competitive health care coverage with 100% subsidized medical for you and your dependents.
• Generous Flexible Spending Wallets for Technology, Food, Lifestyle, and family forming expenses.
• Competitive vacation and holiday schedules for rest and recharge.
• Employee Stock Purchase Plan (ESPP) for discounted Affirm shares.

Key Skills/Competency

• Social Media Strategy
• Community Engagement
• Cultural Fluency
• Content Creation
• Trend Spotting
• Social Listening
• Analytics & Reporting (Sprout Social)
• Brand Storytelling
• Cross-functional Collaboration
• Digital Marketing