Process Excellence Specialist II

About Affirm

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

As a Process Excellence Specialist II, you will be a key contributor to Affirm’s Shared Services team that sits within our Operations organization. We are seeking an experienced, data-driven, and hands-on professional with experience designing simple and efficient business processes. As a member of the Process Excellence team, you will play a key role in launching product and process initiatives. In this role, you will be responsible for leading programs and coordinating cross-functional teams to ensure operational readiness for key business changes.

What You’ll Do

• Operate as a product and process expert in business areas & pillars
• Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to drive product investments
• Monitor the effectiveness of key product work streams and make recommendations for improvement
• Hold Operations and Product accountable to key KPI’s, ensuring any missed metrics are addressed with a comprehensive mitigation plan
• Work with product and engineering partners to enhance their knowledge of the current customer experiences and existing opportunities
• Maintain and utilize complex dashboards for performance insights
• Attend Weekly/Monthly/Quarterly governance meetings with Product, Operations, and Analytics
• Manage the development and implementation process of the company’s products and services
• Act as primary escalation point for Product and Engineering Leads and manage/coordinate the resolution of technical issues
• Plan, perform, and implement process improvement initiatives utilizing Lean Six Sigma methodologies
• Organize, lead, and facilitate cross-functional project teams
• Diagram, evaluate, and maintain operational processes
• Design and conduct technical user acceptance testing providing feedback and guidance to product partners to improve process performance and product quality
• Responsibilities may be extended to include other areas of program management and process design; the successful candidate will need to skill-up to have a working knowledge of these areas

What We Look For

• 3+ years of experience in Program Management, Product Operations, Business Analytics, or a similar function
• Certification in Six Sigma, Project Management, or Design Thinking
• Experience in delivering large-scale business changes
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
• Experience in managing and delivering successful programs, consistently meeting or exceeding timelines
• Experience using critical thinking/problem-solving, leveraging data to articulate problems, develop recommendations, and measure performance
• Experience analyzing, documenting, and mapping operational processes through workflows
• Strong understanding of regulatory requirements in the financial services space
• SQL experience and ability to pull data from data warehouses is a plus

Benefits

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

Key skills/competency

• Process Improvement
• Program Management
• Product Operations
• Lean Six Sigma
• Business Analysis
• Data Analysis
• Project Leadership
• KPI Monitoring
• Cross-functional Collaboration
• Financial Services Regulation