Referral Liaison Administrator

Overview

Affidea UK & Ireland, part of one of Europe’s most successful diagnostic imaging companies, is looking for a Referral Liaison Administrator. This role is the first point of contact for referrers and is crucial for ensuring operational efficiency between referring doctors, radiologists, and various administrative teams.

Responsibilities & Tasks

• Answer dedicated referrer calls and be the initial contact.
• Respond to faxes and emails in a timely manner.
• Manage concerns from doctors and their practices.
• Collaborate with Radiologist group to resolve administrative issues.
• Coordinate with RIS PACS Team, Medical Director, and CSMA.
• Ensure high priority reports are managed and documented.
• Assist the Client Relationship team with priority report requests.
• Liaise with multiple departments regarding report queries and data management.
• Administer the Referrers Portal and monitor failed faxes.
• Manage and update the referrer database.
• Monitor radiologist worklist to maintain reporting within 48 working hours.
• Oversee reporting consoles and co-ordinate with clinical staff.
• Manage the REVIEW LIST including various report-related tasks.
• Handle radiology report complaints per company procedure.
• Maintain the Referrer Log with all relevant entries.

Qualifications & Experience

Minimum Leaving Certificate, strong knowledge of MS Office (Word, Excel), and fluent English (oral and written). Ideal candidates will have 2-3 years experience in a similar role.

Application Process

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Key skills/competency

• Referral management
• Administrative support
• MS Office
• Customer service
• Data entry
• Communication
• Team coordination
• Troubleshooting
• Time management
• Reporting accuracy