Concierge
@ Aero

Los Angeles, CA
$45,760
On Site
Full Time
Posted 1 day ago

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XXXXXXXX XXXXXXXXXXX XXXXXX***** @aero.com
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Job Details

About Aero

Aero is on a mission to elevate air travel—inspired by the golden age of aviation, designed for modern life. Direct, premium flights via private terminals offer guests the comfort of low-contact travel and the effortlessness of flying private. Our team is dedicated to safety, personalized service, and building community.

About This Role

As a Concierge at Aero, you are the key liaison between Aero and our guests. Your role involves ensuring every guest enjoys an effortless and personalized experience through excellence in service, communication, and problem solving.

Responsibilities

  • Provide superior, personalized service via phone, email, and chat.
  • Tailor the Aero experience to meet prospective guests' needs.
  • Manage guest information and ensure efficient communication.
  • Coordinate flight details and communicate schedule changes with the Operations team.
  • Proactively address operational issues and suggest process improvements.
  • Maintain comprehensive knowledge of Aero services and FAA/TSA policies.
  • Perform side work and daily tasks as directed.

We Are Looking For Someone Who...

Has a team spirit, a proactive attitude, and excellent time management skills. The ideal candidate is calm under pressure, adept at troubleshooting, and motivated by helping others.

Requirements

  • Willingness to work on-site at our fixed-base (FBO) in Los Angeles, CA.
  • Background in customer service, luxury service, start-up, or private aviation.
  • Experience with email services and customer service tools (Zendesk a plus).
  • Flexible to work weekends and PST-based shifts.
  • Aviation experience is preferred.

Benefits & Pay

  • Hourly Pay: $22.00 per hour (actual compensation based on skills and experience).
  • Time Off: Vacation, sick, bereavement, and holiday leave.
  • Benefits: Medical, dental, vision, life, disability, 401k, Health FSA, Dependent Care FSA.

Key skills/competency

  • Customer Service
  • Communication
  • Problem Solving
  • Teamwork
  • Time Management
  • Attention to Detail
  • Aviation Knowledge
  • Flexibility
  • Process Improvement
  • Operational Coordination
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How to Get Hired at Aero

🎯 Tips for Getting Hired

  • Research Aero's culture: Study their mission and recent news.
  • Customize your resume: Highlight luxury service experiences.
  • Showcase communication skills: Detail customer service roles.
  • Prepare for interviews: Practice behavioral and situational questions.

📝 Interview Preparation Advice

Technical Preparation

Review customer service software functionality.
Learn basic Zendesk navigation.
Familiarize with flight scheduling tools.
Understand communication system operations.

Behavioral Questions

Describe a time you resolved a conflict.
Explain how you manage time effectively.
Share an experience of proactive problem solving.
Discuss teamwork in high-pressure situations.

Frequently Asked Questions