Technical Support Engineer
@ Adyen

Chicago, IL
$90,000
On Site
Full Time
Posted 23 days ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXX****** @adyen.com
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Job Details

Technical Support Engineer

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft. At Adyen, everything we do is engineered for ambition. Join a team of motivated individuals solving unique technical challenges at scale and delivering innovative solutions.

What You'll Do

  • Operate as the first interface with Adyen’s global merchants.
  • Collaborate with technical and commercial teams.
  • Advise merchants on integration, expansion, and operations.
  • Be a key source of knowledge on the Adyen platform, APIs, and web-stack technologies.
  • Advocate internally and provide feedback on product performance.

Who You Are

  • Strong written and verbal English communication skills.
  • Tech-savvy with knowledge of SQL, HTML, JavaScript, PHP, Java, and scripting.
  • Self-driven, flexible, and productive with minimal supervision.
  • Able to quickly make decisions under pressure.
  • Experience in a fast-paced environment with ambiguity.

Our Culture & Commitment

Adyen values diversity, equity, and inclusion. We welcome different perspectives and encourage applicants from all backgrounds. We keep all candidate information confidential according to EEO guidelines.

Compensation & Work Arrangement

The annual base salary range for this role is $80,000 - $105,000. This full time position is based in our Chicago office and requires in-person collaboration, with occasional holiday or weekend work for business continuity.

What’s Next?

You can expect feedback within 5 business days and the interview process typically lasts about 4 weeks. Let us know if you require additional flexibility.

Key skills/competency

  • Payments
  • Merchant support
  • APIs
  • Integration
  • SQL
  • JavaScript
  • Problem-solving
  • Communication
  • Technical troubleshooting
  • Collaboration
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How to Get Hired at Adyen

🎯 Tips for Getting Hired

  • Research Adyen's culture: Understand their mission, values, and news.
  • Customize your resume: Highlight technical support and payment skills.
  • Emphasize communication: Focus on written and verbal strengths.
  • Prepare examples: Share experience with ambiguous technical issues.

📝 Interview Preparation Advice

Technical Preparation

Review Adyen platform documentation.
Practice SQL queries and scripting basics.
Refresh API integration and web-stack fundamentals.
Study troubleshooting case studies in payments.

Behavioral Questions

Describe a time you solved customer conflicts.
Explain handling unexpected technical issues.
Discuss teamwork in high-pressure situations.
Share an experience with ambiguous challenges.

Frequently Asked Questions