KYC Operations Team Lead

KYC Operations Team Lead at Adyen

Adyen is a leading financial technology platform, providing payments, data, and financial products in a single solution for global customers like Facebook, Uber, H&M, and Microsoft. We are engineered for ambition, fostering an environment where individuals are empowered to own their careers, tackle unique technical challenges, and deliver innovative, ethical solutions.

You will join a team of motivated individuals, part of a global, diverse group, focused on improving customer onboarding and scaling Adyen to the next level.

What You’ll Do

As a KYC Operations Team Lead, based in our Madrid office, you will guide a team responsible for performing Know Your Customer (KYC) and Customer Due Diligence (CDD) checks on our global customer base. Your primary focus will be to ensure adherence to compliance standards, meet Service Level Agreements (SLAs), and provide an excellent customer experience. You will collaborate closely with commercial, compliance, and product teams, engaging with some of the world's largest companies to ensure regulatory compliance.

• Lead the team responsible for efficient and compliant KYC processes during new merchant onboarding.
• Define and clearly communicate key objectives, goals, and SLAs for your team.
• Evaluate team performance through metrics, track progress, and present results to Senior Leadership.
• Take ultimate responsibility for all decision-making regarding your team.
• Coach, mentor, and manage team members, providing direct feedback for growth.
• Recruit and onboard talented CDD/KYC Analysts to contribute to Adyen's and its merchants’ growth.

This role is based out of our Madrid office. Adyen is an office-first company and values in-person collaboration; remote-only roles are not offered.

Who You Are

Adyen is seeking a proactive leader with a strong background in operational management and compliance. If you thrive in a dynamic, global environment and are passionate about fostering team success while ensuring regulatory adherence, you are an ideal candidate.

• A proven people leader with at least 2 years of people management experience, preferably in Operations, Support, or Compliance.
• Demonstrated success in leading operational teams to meet KPIs and SLAs, working cross-functionally across different global business units.
• Possess a foundational understanding of KYC processes and best practices within FinTech, banking, payments, or other financial industries.
• Innovative and problem-solving oriented, capable of improving operational processes through automation and efficiency measures.
• Exceptional stakeholder management skills, comfortable working within international and global teams.
• An excellent communicator in English, adept at collaborating with both technical and non-technical professionals.

What’s Next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Don’t be afraid to let us know if you need more flexibility.

Adyen is committed to Diversity, Equity, and Inclusion. Our unique approach thrives on diverse perspectives. We encourage all qualified individuals, including women and members of underrepresented communities, to apply even if they don't meet 100% of the qualifications. We welcome you to be your true self at Adyen.

Key skills/competency

• KYC
• CDD
• Compliance Operations
• Team Leadership
• SLA Management
• Stakeholder Management
• Process Improvement
• FinTech Industry Knowledge
• Risk Management
• Regulatory Adherence