Implementation Engineer

About Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft, positioning us as the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. We foster an environment with opportunities for our people to succeed, backed by a culture and support that ensures they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team, delivering innovative and ethical solutions that help businesses achieve their ambitions faster.

About the Implementation Engineer Role at Adyen

Adyen is actively seeking an Implementation Engineer to manage new implementations and enhance solutions for our existing customers. This role also involves owning pre-sales calls for our rapidly expanding portfolio of merchants. You will work with Adyen's largest global merchants to solution, consult, troubleshoot, implement, and launch scalable technical integrations. Based in San Francisco, this position requires a candidate who is both consultative and technically proficient.

We are looking for Implementation Engineers with a solid understanding and proven experience in technologies such as APIs, front-end development, integrations, and project management. A strong motivation for providing an excellent customer experience throughout the project lifecycle is essential. As an Implementation Engineer, you will be the primary point of contact for merchant technical teams, guiding them through the design, development, testing, and launch phases of their integrations with Adyen's platform.

In this role, you will have the opportunity to work on diverse projects encompassing various payment solutions, including Point of Sale (POS) systems, e-commerce platforms, marketplaces, and card issuing programs. By leveraging your technical proficiency and business acumen, you will play a vital role in ensuring a smooth implementation process and maintaining open lines of communication with both our merchants and internal teams.

What You'll Do

• Utilize development and programming expertise to create scalable and robust solutions for merchant integrations, while ensuring adherence to payment best practices.
• Serve as a consultative partner in specific verticals such as e-commerce, point of sale, and multi-faceted platforms, guiding merchants through integration processes.
• Collaborate cross-functionally with Sales, Account Managers, Product, and Engineering teams to deliver seamless merchant experiences and drive continuous improvements.
• Leverage project management and technical consulting skills to oversee high-quality project delivery, guaranteeing the technical integrity of merchant integrations.
• Provide consultation on optimizing payment solutions, including checkout experiences, authentication, omni-channel payments, and platform onboarding, while collaborating with Developers and Product Managers to enhance the platform.

Who You Are

• 3+ years experience integrating and/or providing technical consultation when integrating with Web APIs.
• Proven ability to quickly learn new technologies, understand complex systems (APIs, databases, SDK's, etc.), and a strong desire to improve technical acumen.
• Excellent communication skills; comfortable leading meetings with high-level decision makers.
• Empathetic to customer and end-user needs, with the ability to translate business requirements and workflows into technical solutions that deliver value.
• Ability to identify and clearly communicate pragmatic solutions to complex integration problems.
• Ability to navigate ambiguity and make decisions on how to move forward by pulling in the right people.
• Growth mindset with a bias toward action.

Our Diversity, Equity and Inclusion Commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them – voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s Next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

The annual base salary range for this role is $115,000-$190,000; to learn more about our compensation philosophy, please click here.

Key skills/competency

• API Integration
• Technical Consulting
• Project Management
• E-commerce Payments
• POS Systems
• Solution Design
• Front-end Development
• Troubleshooting
• Client Engagement
• Scalable Solutions