Account Manager
Adyen · Madrid, Community of Madrid, Spain
- On site
- Full-time
- $90,000 / year
- Madrid, Community of Madrid, Spain
Job highlights
- Manage international merchant relationships globally.
- Drive commercial growth and customer satisfaction.
- Work in a fast-paced, entrepreneurial environment.
- Develop expertise in the global payments landscape.
- Collaborate with a multicultural, global team.
About the role
About Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Why you should join the Adyen Account Management team
At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy. We are looking for a proactive and adaptable Account Manager to join our team in Madrid. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers.
Account Manager Role
Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego. In this role, you’ll get your energy by working on a wide portfolio of accounts across a variety of verticals. You’ll work alongside a group of talented and driven Account Managers, and together, you’ll develop customer relationships and drive commercial growth for your accounts.
What You’ll Do
- Collaboration: As an Account Manager, you will work closely with other Account Managers and collaborate on many different accounts.
- Relationship management: Responsible for ramping and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn.
- Commercial acumen: Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets.
- Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant.
- Feedback: Serve as a feedback loop for your customers internally.
Who You Are
- You have 3-5 years of experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services)
- Enjoy engaging others and developing strong working relationships internally and externally with customers
- Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments industry
- Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers
- Strong time management skills and constantly looking for ways to work efficiently
- You have full professional written and verbal proficiency in Spanish and English. Portuguese is a bonus.
- Some domestic and international travel is required.
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Madrid office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
Key skills/competency
- Account Management
- Client-Facing
- Commercial Acumen
- Relationship Management
- Project Management
- Payments Industry
- Sales
- Customer Success
- Business Development
- Communication
Skills & topics
- Account Manager
- Client Relationship Management
- Commercial Growth
- Payments
- Fintech
- Sales
- Business Development
- Customer Success
- Madrid
- Spain
How to get hired
- Tailor your resume: Highlight 3-5 years of client-facing, commercial experience, emphasizing account management, consulting, or payments industry roles.
- Showcase your skills: Emphasize commercial acumen, relationship building, project management, and efficiency in your application.
- Demonstrate language proficiency: Clearly state your full professional Spanish and English fluency.
- Research Adyen's culture: Understand their ambition, focus on customer success, and collaborative team environment.
- Prepare for interviews: Be ready to discuss how you drive commercial discussions and manage diverse client portfolios.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of an Account Manager at Adyen in Madrid?
- As an Account Manager at Adyen in Madrid, your primary responsibilities include managing relationships with international merchants, driving commercial growth, ensuring customer satisfaction, reducing churn, and serving as an internal feedback loop for customers. You'll also manage projects and collaborate with other account managers.
- What experience is required for the Account Manager role at Adyen?
- Adyen requires 3-5 years of experience in a client-facing, commercial role such as account management, consulting, or within the payments industry. Experience in complex enterprise software, technical infrastructure, or financial services is a bonus.
- What languages are necessary for the Account Manager position at Adyen?
- Full professional written and verbal proficiency in both Spanish and English is required for this Account Manager role. Proficiency in Portuguese is considered a bonus.
- Is the Account Manager role at Adyen remote or on-site?
- This Account Manager role is based in Adyen's Madrid office. Adyen is an office-first company that values in-person collaboration and does not offer remote-only roles.
- What is the expected interview process and timeline for an Account Manager at Adyen?
- Adyen aims to respond to applications within 5 business days. The typical interview process for a role like Account Manager takes about 4 weeks, though this can vary. They emphasize a smooth and enjoyable candidate experience.
- What kind of travel is expected for the Account Manager role?
- Some domestic and international travel is required for the Account Manager position, reflecting the global nature of managing international merchant relationships.
- How does Adyen foster a collaborative environment for its Account Managers?
- Adyen encourages Account Managers to challenge each other and sharpen ideas as a team. You'll work alongside talented colleagues, developing customer relationships and driving commercial growth collaboratively, with a focus on shared success over individual ego.
- What opportunities for professional development are available for an Account Manager at Adyen?
- Account Managers at Adyen have the opportunity to become experts in the global payments landscape and enhance their skills through the dedicated AM Academy. The role offers high autonomy and exposure to cross-functional initiatives.