Referral Coordinator

Referral Coordinator

AdventHealth is seeking a dedicated Referral Coordinator to join their team. This role is integral to our mission of extending the healing ministry of Christ by ensuring seamless patient care coordination and administrative support within our community.

About Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift: Day

Job Description

• Answers phones and directs calls to the appropriate recipients.
• Schedules appointments efficiently and effectively.
• Enters accurate demographic and financial information and updates each visit.
• Verifies eligibility and identifies and uploads insurance information.
• Collects and sorts faxes, scans documents, and ensures all needed documents and authorizations are completed and signed.
• Checks that reappointments have been scheduled by clinical staff and calls patients to remind them of their upcoming visits.
• Responds professionally and effectively to questions from external sources (patients and health plan representatives) and internal sources (providers and clinic staff).
• Follows rules and regulations as described in the Employee Handbook and clinic procedures, as well as policies in the Rural Health Clinic Manual and Patient Care Policies.
• Exhibits excellent customer service and works with a sense of urgency.
• Attends ongoing organizational and leadership training to improve leadership and supervisory skills.
• Maintains consistent and dependable attendance and is accessible and responsible to patients, providers, owners, directors, team leaders, and staff.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent Computer Skills with Fast Data Entry [Required]
• Proficient in using FMC Practice Management and Electronic Medical Record Software [Required]
• Proficient in using WORD and Excel [Required]
• Impeccable customer relations skills [Required]
• The referral coordinator is friendly and professional actions, domineer and tone are vital in this role. [Required]
• Ability to work a multi-line phone [Required]

Education:

• High School Grad or Equiv [Required]
• 2-year college degree (preferred field of study)

Work Experience:

• 2+ years of job experience preferably in a medical practice [Preferred]

Key skills/competency

• Referral Coordination
• Medical Practice Experience
• Patient Scheduling
• Insurance Verification
• FMC Practice Management
• Electronic Medical Records (EMR)
• Customer Service
• Data Entry
• Multi-line Phone Systems
• Microsoft Office Suite