Referral Coordinator
AdventHealth · Burleson, TX
- On site
- Full-time
- $79,384 / year
- Burleson, TX
This role may have been filled. Drop your résumé and we'll check if it's still open — or find you similar roles.
Job highlights
- Coordinate patient referrals and appointments efficiently.
- Manage patient demographics and insurance information accurately.
- Provide excellent customer service to patients and staff.
- Utilize EMR and practice management software effectively.
- Maintain dependable attendance and follow clinic policies.
About the role
Referral Coordinator
AdventHealth is seeking a dedicated Referral Coordinator to join their team. This role is integral to our mission of extending the healing ministry of Christ by ensuring seamless patient care coordination and administrative support within our community.
About Our Promise To You
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family:
- Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
- Paid Time Off from Day One
- 403-B Retirement Plan
- 4 Weeks 100% Paid Parental Leave
- Career Development
- Whole Person Well-being Resources
- Mental Health Resources and Support
- Pet Benefits
Schedule
Full time
Shift: Day
Job Description
- Answers phones and directs calls to the appropriate recipients.
- Schedules appointments efficiently and effectively.
- Enters accurate demographic and financial information and updates each visit.
- Verifies eligibility and identifies and uploads insurance information.
- Collects and sorts faxes, scans documents, and ensures all needed documents and authorizations are completed and signed.
- Checks that reappointments have been scheduled by clinical staff and calls patients to remind them of their upcoming visits.
- Responds professionally and effectively to questions from external sources (patients and health plan representatives) and internal sources (providers and clinic staff).
- Follows rules and regulations as described in the Employee Handbook and clinic procedures, as well as policies in the Rural Health Clinic Manual and Patient Care Policies.
- Exhibits excellent customer service and works with a sense of urgency.
- Attends ongoing organizational and leadership training to improve leadership and supervisory skills.
- Maintains consistent and dependable attendance and is accessible and responsible to patients, providers, owners, directors, team leaders, and staff.
- Performs other duties as assigned.
Knowledge, Skills, and Abilities:
- Excellent Computer Skills with Fast Data Entry [Required]
- Proficient in using FMC Practice Management and Electronic Medical Record Software [Required]
- Proficient in using WORD and Excel [Required]
- Impeccable customer relations skills [Required]
- The referral coordinator is friendly and professional actions, domineer and tone are vital in this role. [Required]
- Ability to work a multi-line phone [Required]
Education:
- High School Grad or Equiv [Required]
- 2-year college degree (preferred field of study)
Work Experience:
- 2+ years of job experience preferably in a medical practice [Preferred]
Key skills/competency
- Referral Coordination
- Medical Practice Experience
- Patient Scheduling
- Insurance Verification
- FMC Practice Management
- Electronic Medical Records (EMR)
- Customer Service
- Data Entry
- Multi-line Phone Systems
- Microsoft Office Suite
Skills & topics
- Referral Coordinator
- Patient Scheduling
- Medical Administration
- Healthcare Support
- Customer Service
- Insurance Verification
- EMR
- FMC Practice Management
- Data Entry
- Full-time
- Burleson
- Texas
How to get hired
- Tailor your resume: Highlight relevant experience in medical practices, customer service, and administrative tasks, using keywords from the job description like 'Referral Coordinator,' 'patient scheduling,' and 'insurance verification.'
- Showcase technical skills: Emphasize proficiency in computer skills, fast data entry, Microsoft Word, Excel, and any Electronic Medical Record (EMR) or practice management software you've used, especially FMC if applicable.
- Demonstrate customer service: In your application and interview, provide examples of your impeccable customer relations skills and ability to respond professionally to diverse inquiries.
- Prepare for behavioral questions: Be ready to discuss how you handle urgency, maintain attendance, and work collaboratively with patients, providers, and staff, reflecting AdventHealth's values.
- Understand the mission: Research AdventHealth's commitment to 'Extending the Healing Ministry of Christ' and articulate how your role contributes to their holistic approach to patient care.
Technical preparation
Master fast data entry and EMR software.,Practice using multi-line phone systems.,Enhance proficiency in Word and Excel.,Familiarize yourself with practice management software.
Behavioral questions
Describe a time you handled urgent patient needs.,How do you ensure accurate patient information entry?,How do you maintain professionalism under pressure?,Share an example of excellent customer service.
Frequently asked questions
- What are the key responsibilities for an AdventHealth Referral Coordinator?
- As a Referral Coordinator at AdventHealth, you will be responsible for answering phones, scheduling appointments, entering patient demographic and financial information, verifying insurance eligibility, managing faxes and scanned documents, reminding patients of appointments, and responding to inquiries from patients, health plan representatives, providers, and clinic staff. You'll also ensure reappointments are scheduled and adhere to all clinic policies and procedures.
- What qualifications are required for the Referral Coordinator position at AdventHealth?
- To be considered for the Referral Coordinator role, you must have excellent computer skills with fast data entry, proficiency in FMC Practice Management and Electronic Medical Record software, and expertise in Microsoft Word and Excel. Impeccable customer relations skills and the ability to work with a multi-line phone system are also required. A High School diploma or equivalent is mandatory.
- Does AdventHealth offer benefits for a Referral Coordinator?
- Yes, AdventHealth offers comprehensive benefits from day one, including Medical, Dental, Vision, Life, and Disability Insurance. They also provide Paid Time Off, a 403-B Retirement Plan, 4 weeks of 100% paid parental leave, career development opportunities, and resources for whole-person well-being, including mental health support and pet benefits.
- What is the work arrangement for the Referral Coordinator role at AdventHealth?
- The Referral Coordinator position at AdventHealth is a full-time role with a day shift. The job description lists a specific address in Burleson, Texas, indicating an on-site work arrangement.
- How important is customer service for an AdventHealth Referral Coordinator?
- Customer service is paramount for an AdventHealth Referral Coordinator. The job description explicitly states the need for 'impeccable customer relations skills' and emphasizes that the coordinator's friendly and professional demeanor is vital in all interactions with patients and internal staff.
- What kind of experience is preferred for this AdventHealth referral role?
- While not strictly required, AdventHealth prefers candidates with 2 or more years of job experience, particularly within a medical practice setting. This experience would provide a strong foundation for the duties involved in referral coordination and patient interaction.