Voice Engineer
Advania UK · United States
- Hybrid
- Full-time
- $115,000 / year
- United States
Job highlights
- Configure, monitor, and maintain voice services and infrastructure.
- Provide escalated voice application and infrastructure support.
- Implement and test disaster recovery and business continuity.
- Troubleshoot voice issues using specialized tools.
- Seek improvement opportunities through automation and enhancements.
About the role
About Us
We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Position Overview
The Voice Engineer is responsible for configuring, monitoring, and maintaining voice services and associated infrastructure throughout their lifecycle.
Responsibilities
- Secure configuration and management of Sipcom voice solutions and platforms
- Undertake project tasks as assigned by the manager and architects
- Carry out and report on project deliverables for Project Managers
- Provide escalated voice application and infrastructure support for Business As Usual (BAU) support teams
- Monitor and respond to key infrastructure alarms and metrics
- Identify risks in infrastructure or applications and report to security and/or technology peers
- Implement changes in accordance with processes and customer and Sipcom requirements
- Collaborate with engineers and architects to evaluate and create solutions for customer needs
- Implement and test backup, disaster recovery (DR), and business continuity planning (BCP)
- Ensure that configuration is documented and knowledge is transferred to broader technology, delivery, and support teams
- Take ownership of tickets
- Maintain excellent communication with all employees, clients, and customers
- Proactively seek opportunities for improvement through automation, service enhancements, or new solutions
Essential Qualifications and Experience
- Experience with voice technology and extensive knowledge of SIP
- Experience configuring and managing Session Border Controllers (SBCs)
- Configuration and management of PSTN integration with cloud UC platforms such as Microsoft Teams, Zoom, and Cisco Webex
- Excellent time management skills with the ability to prioritize and coordinate multiple project tasks
- Knowledge of broader telephony products such as Contact Centers, PBXs, and Trader Platforms
- Ability to explain technical details to non-technical audiences
- In-depth troubleshooting of voice issues using tools such as VOIP Monitor and Wireshark
Preferred Qualifications
- Scripting and automation skills; ability to identify areas for automation and develop solutions
- Knowledge of voice regulatory requirements
- Bulk provisioning of end-user devices such as Polycom and Yealink
- Professional vendor-level certifications
- Netaxis SR
Benefits
Click here for the list of benefits: US Benefits - Advania UK
Salary
The salary range for this role is 100,000 - 115,000 USD gross per annum.
Our Selection Process
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
About Advania UK
We are the tech company with people at heart. Tech is created for people. Our services impact every part of life. We are passionate about understanding your issues, your business, your needs. Our business is built around understanding people, and our employees are empowered to act on this understanding every day.
Key skills/competency
- Voice Technology
- SIP
- Session Border Controllers (SBCs)
- Microsoft Teams
- Zoom
- Cisco Webex
- PSTN Integration
- Contact Centers
- PBXs
- VoIP Monitor/Wireshark
Skills & topics
- Voice Engineer
- Voice Technology
- SIP
- SBC
- Microsoft Teams
- UC Platforms
- Telephony
- Network Engineering
- IT Support
- Cloud UC
How to get hired
- Tailor your resume: Highlight your experience with SIP, SBCs, and UC platforms like Microsoft Teams for the Voice Engineer role.
- Showcase problem-solving: Detail your expertise in troubleshooting voice issues with tools like Wireshark in your application.
- Demonstrate technical skills: Emphasize any scripting, automation, or relevant vendor certifications.
- Prepare for interviews: Be ready to explain technical concepts to non-technical audiences and discuss your project experience.
Technical preparation
Behavioral questions
Frequently asked questions
- What specific voice technologies does Advania UK specialize in for the Voice Engineer role?
- Advania UK specializes in Sipcom voice solutions and platforms. The Voice Engineer role requires experience with SIP, Session Border Controllers (SBCs), and PSTN integration with cloud UC platforms like Microsoft Teams, Zoom, and Cisco Webex.
- What kind of support responsibilities are expected of a Voice Engineer at Advania UK?
- The Voice Engineer will provide escalated voice application and infrastructure support for Business As Usual (BAU) teams, and monitor key infrastructure alarms and metrics. This includes in-depth troubleshooting of voice issues.
- Does Advania UK offer opportunities for growth or skill development for a Voice Engineer?
- Yes, Advania UK encourages proactive seeking of improvement opportunities through automation, service enhancements, or new solutions. Preferred qualifications also include scripting and automation skills, and professional vendor-level certifications.
- What are the key troubleshooting tools mentioned for the Voice Engineer position?
- The essential qualifications for the Voice Engineer role include in-depth troubleshooting of voice issues using tools such as VOIP Monitor and Wireshark.
- What is the salary range for the Voice Engineer position at Advania UK?
- The salary range for the Voice Engineer position at Advania UK is 100,000 to 115,000 USD gross per annum.
- What is the company culture like at Advania UK for a Voice Engineer?
- Advania UK describes itself as 'the tech company with people at heart,' focusing on empowering people through technology and understanding client needs. They emphasize a culture where employees are empowered to act on their understanding.
- Are there specific communication skills required for the Voice Engineer role at Advania UK?
- Yes, the Voice Engineer is expected to maintain excellent communication with all employees, clients, and customers, and have the ability to explain technical details to non-technical audiences.
- What are the requirements for implementing voice solutions at Advania UK?
- The role requires configuration and management of Sipcom voice solutions and platforms, including PSTN integration with cloud UC platforms. Collaboration with engineers and architects to create solutions is also key.
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