Want to get hired at Advance Auto Parts?

ECommerce Phone Support Operator

Advance Auto Parts

HybridHybrid

Original Job Summary

Overview

The eCommerce Phone Support Operator is the front-line representative providing best in class service to both customers and store team members. This role involves answering inbound calls, making outbound calls, and responding to emails.

Responsibilities

  • Locate and provide part fitment for customer vehicles
  • Place orders, track shipments and provide order statuses
  • Explain billing information and process credit card payments
  • Offer first level website technical support
  • Document customer interactions in a case management system
  • Meet/exceed KPIs, call targets, customer satisfaction and quality scores
  • Work with external shipping contractors and store leadership
  • Participate in extensive training and complete training courses by deadline

Requirements

  • Excellent written communication skills
  • Ability to multi-task and fast typing (45 wpm or more)
  • Flexible schedule: available for any shift, weekends and holidays
  • Stable internet connection required
  • Ability to work well with peers and other departments
  • Pass background check

Benefits & Compensation

Benefits include a 401k with company match, PTO, sick time, overtime opportunities, special recognition awards, growth opportunities, employee discounts, comprehensive health insurance options, and more. The hourly compensation ranges from 13.50 USD to 15.25 USD.

Location

This is a remote position; however, candidates must live within the Eastern Time Zone.

Key skills/competency

  • customer service
  • order processing
  • technical support
  • communication
  • problem-solving
  • multi-tasking
  • typing
  • CRM
  • upselling
  • training

How to Get Hired at Advance Auto Parts

🎯 Tips for Getting Hired

  • Customize your resume: Highlight customer service and technical skills.
  • Research Advance Auto Parts: Review company culture and benefits.
  • Practice phone interview skills: Emphasize clarity and composure.
  • Showcase multi-tasking ability: Provide examples from previous roles.

📝 Interview Preparation Advice

Technical Preparation

Review CRM software functionalities.
Practice multi-line call handling simulations.
Test typing speed and accuracy exercises.
Familiarize with order tracking systems.

Behavioral Questions

Describe handling a difficult customer call.
Explain multitasking under pressure.
Share teamwork experience resolving issues.
Discuss adapting to shift changes.