Student Finance Processing Analyst

@ Adtalem Global Education

Company Overview

Adtalem Global Education is a national leader in post-secondary education and a leading provider of professional talent to the healthcare industry. Through equitable access to education, innovative environments, and a focus on expanding the talent pipeline, Adtalem is building a brighter future for communities and the world.

Work Arrangement

This role operates on a hybrid schedule with four in-office days per week (Monday–Thursday) to foster creativity, innovation, communication, and relationship-building.

Position Overview

The Student Finance Processing Analyst acts as a liaison between internal stakeholders and external agencies to manage non-TIV funding on student accounts. The role supports student success with accurate and responsive processing of non-TIV aid, while upholding Adtalem's TEACH values and fostering a culture of CARE.

Responsibilities

• Support internal customers and external agencies via email, phone, Salesforce, and web conferencing.
• Collaborate with stakeholders to resolve student debt/balance concerns.
• Utilize systems to process Direct Bill, VA, and/or account receivable with accuracy.
• Post and review payment records including EFT, check, and credit transactions.
• Demonstrate understanding of compliance and regulatory standards.
• Identify process improvement opportunities within a dynamic environment.
• Participate in trainings to maintain system access for vendors, federal agencies, and banking or loan systems.
• Collaborate using strong knowledge of military, finance, and higher education policies.
• Engage in team meetings, special projects, and other assigned duties.
• Perform proactive reconciliation and follow-up to ensure timely processing.
• Maintain a quality assurance accuracy rating of 95% or above.
• Communicate effectively with colleagues and leadership.
• Comply with all policies and standards.

Qualifications

• Bachelor's Degree preferred.
• Minimum 1 year of customer service experience or related experience preferred.
• High level of interpersonal, communication, time management, and analytical skills.
• Critical thinking ability is required.
• Knowledge of higher education, military regulation, or accounts receivable is a plus.
• PC proficiency in Microsoft Office, web-based applications, and database software.
• Excellent math and analytical skills.

Compensation & Benefits

The expected salary range for this position is between $17.15 and $27.36 per hour. Benefits include health, dental, vision, life and disability insurance, a 401k Retirement Program with 6% employer match, 15 paid vacation days, 12 paid holidays plus 2 floating holidays.

Key skills/competency

Student accounts, non-TIV, reconciliation, compliance, Salesforce, Direct Bill, account receivable, customer service, Microsoft Office, analytical