Lead, Academic Support - Doctoral Programs

@ Adtalem Global Education

About Walden University

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and internationally. With over 100 online degree and certificate programs, Walden has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

Walden operates on a hybrid schedule with four in-office days per week (Monday–Thursday), enhancing creativity, innovation, communication, and relationship-building in a dynamic collaborative environment.

Job Description

Are you passionate about empowering doctoral students and leading impactful academic support initiatives? In the role of Lead, Academic Support - Doctoral Programs, you will manage daily operations, guide strategic projects, and collaborate across departments to elevate student success.

• Lead daily operations and manage a team of Instructional Support Specialists.
• Review course curriculum to integrate OASIS resources for student skill development.
• Oversee writing assessment support through norming sessions aligned with Walden’s standards.
• Engage in instructional sessions both online and on-site (occasional travel).
• Tutor students in academic skills and maintain the OASIS website.
• Develop engaging instructional resources including audio, video, or self-paced modules.
• Promote a positive team culture and coordinate staff workloads with strategic priorities.
• Support data collection, analysis, and reporting on student engagement with OASIS services.
• Collaborate with the Associate Dean to implement program strategy and participate in university working groups.
• Adhere to all university policies and standards.

Qualifications

Education: Master’s degree required; doctoral degree or current enrollment in a doctoral program preferred.

Experience: Minimum of five years in higher education and/or online adult learning, with supervisory experience and a record of leading instructional support teams.

Technical Skills: Proficiency in data collection and reporting using tools like Power BI and Microsoft Excel.

Core Competencies: Problem-solving, collaboration, organization, communication, adaptability, attention to detail, and effective time management.

Benefits

Adtalem Global Education offers a robust benefits package including health, dental, vision, life and disability insurance, a 401k Retirement Program with a 6% employer match, Flexible Time Off (FTO), and 12 paid holidays. For more benefits information, please visit the benefits page.

Key skills/competency

Lead, Academic Support - Doctoral Programs: academic support, team leadership, curriculum review, instructional design, project management, data reporting, online education, collaboration, problem-solving, communication.