User Experience Manager, Content and Conversational Design

User Experience Manager, Content and Conversational Design at ADP

Are you inspired by transformation and making an impact on the lives of millions of people every day? Are you empathetic to client needs and committed to leveraging research to create elegant, easy-to-use experiences? This may be the perfect role for you. Ready to design what's next?

As a User Experience Manager, Content and Conversational Design, you will lead a dynamic team of UX content professionals in shaping innovative, user-centric experiences across our Human Capital Management (HCM) solutions. Your strategic vision and leadership will bridge product, design, and operations, ensuring that our content is inclusive, accessible, and impactful.

This fast-paced, user-centric environment is comprised of passionate, innovative, and rapidly growing group of UX designers, researchers, engineers, and product managers. Enthusiasm, innovation, and fearlessness, coupled with a strong desire to solve problems for millions of users around the world is what you should bring to this role.

Like what you see? Apply now!

Learn more about ADP at tech.adp.com/careers

What You'll Do

Here's what you can expect on a typical day:

• Lead a global team of UX designers, fostering a collaborative and high-performing culture.
• Discover. Work to uncover unmet needs from the ADP customers.
• Collaborate. Partner effectively with product management, engineering, and user research to integrate content seamlessly into products and design systems.
• Foster a creative environment. Establish a culture of collaboration and critique, while measuring the impact of your team’s contributions in an environment where great design work can flourish.
• Advocate that words matter. Define and implement the UX content vision, ensuring alignment across global platforms.
• Streamline operations. Ensure efficient content workflows while maintaining quality.
• Scale what we do. Create governance models and frameworks to support effective content management and compliance.
• Propel achievement. Measure content performance and optimize content effectiveness.
• Balance priorities. Manage strategic leadership with strong hands-on UX problem-solving.
• Advise. Mentor and develop your team to grow and evolve their purpose and mission.
• Engage in talent activities. Participate in the recruitment and interview process, as the team grows.

To Succeed In This Role

You'll have a Bachelor's degree OR equivalent.

• 5+ years’ experience creating sophisticated, yet simple and elegant experiences for enterprise products.
• 5+ years’ experience, preferably in an agile environment, working with software product development lifecycle.
• 8+ years of experience in UX content design or related fields, with a minimum of 3 years in a leadership role.
• Proven success in managing content design and operations within large-scale environments.
• Strong understanding of UX principles, content strategy, and design systems.
• Proficiency in tools such as Figma, AI-enabled content tools, content management systems, and knowledge of accessibility best practices.
• You must demonstrate the ability to successfully manage several large projects simultaneously.
• You are capable of working hand-in-hand with product team members on requirements and design.
• You can act as an internal consultant providing business and technical guidance: you're comfortable talking about business models and analytics.
• You own an exceptional content design portfolio with well-thought-out interactions and content designs across both web and mobile applications.

You'll Love Working Here Because You Can

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for? Apply today!

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA)

ADP is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Key skills/competency

• UX Content Strategy
• Conversational Design
• User Experience Management
• Content Management Systems
• Figma
• Accessibility Best Practices
• Agile Development
• Content Performance Measurement
• Team Leadership
• Design Systems