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Sr. Lead Product Manager

ADP

Roseland, New Jersey, United StatesOn Site

Original Job Summary

Overview

ADP is hiring a Sr. Lead Product Manager. In this role, you will drive transformation initiatives within our IVR systems across multiple lines of business, modernizing voice automation and enhancing customer experience with scalable and intelligent IVR solutions.

Key Responsibilities

  • Scrums: Collaborate in daily scrum meetings to identify priorities and resolve issues.
  • Research & Requirements: Own design, document product features, and research market trends.
  • Relationship Building: Establish alliances with stakeholders and coordinate with cross-functional teams.
  • Measurements: Measure product effectiveness and report outcomes.
  • Presentations: Communicate and defend product ideas to technical and non-technical audiences.

What You'll Need

  • Bachelor's degree or equivalent.
  • 10+ years of Product Management experience with hands-on IVR or voice automation experience.
  • Basic technical understanding to engage with cross-functional teams.
  • Experience with Jira and Confluence.
  • Strong background in stakeholder management and testing cycles.

Why You'll Love Working at ADP

  • Deliver real user outcomes using strong judgment.
  • Join a dynamic team of curious learners.
  • Act like an owner in a mission-driven environment.
  • Contribute to community support through ADP's philanthropic initiatives.
  • Be part of a company committed to equality and equity.

Key skills/competency

  • Product Management
  • IVR
  • Voice Automation
  • Roadmap
  • Agile
  • Stakeholder Management
  • Research
  • Scrum
  • Jira
  • Confluence

How to Get Hired at ADP

🎯 Tips for Getting Hired

  • Research ADP's culture: Study their mission, values, and recent news.
  • Customize your resume: Highlight IVR and product management skills.
  • Showcase agile experience: Emphasize Scrum and roadmap expertise.
  • Prepare for interviews: Review technical and stakeholder scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review voice automation technologies.
Practice Jira and Confluence usage.
Study Agile methodology fundamentals.
Update product roadmapping techniques.

Behavioral Questions

Discuss a challenging project experience.
Describe a conflict with stakeholders.
Explain handling of rapid changes.
Show adaptability in cross-functional teams.