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SAP Client Tech Support Consultant

ADP

Alpharetta, Georgia, United StatesOn Site

Original Job Summary

Overview

ADP is hiring a SAP Client Tech Support Consultant. This role focuses on providing 2nd level post-live issue resolution and consulting services related to SAP Payroll/HR applications.

Job Responsibilities

  • Provide 2nd level post-live issue resolution within SLA timeframes, including investigation, solution identification, configuration, unit testing, and documentation. Leads handle escalations.
  • Prepare functional specifications and change control requests with detailed design and configuration notes. Complex cases are handled by the Lead.
  • Deliver consulting services and advice on design and configuration of complex solutions; conduct lifecycle mini-projects.
  • Manage client communications and ticket resolution via CRM; coordinate with GlobalView Product Manager and ancillary services.
  • Assess and modify SAP Support Pack configurations, test configurations, and manage SAP Note applications.
  • Create and send customer messages to SAP for support and corrections.
  • Apply specialist knowledge to improve solutions and provide mentoring to other consultants.
  • Lead team activities such as coaching, training, scheduling, and participation in hiring processes.
  • Perform additional duties as assigned.

Technology Specific Job Requirements

  • Experience with SAP Payroll/HR applications including enterprise structure, payroll configuration, rules, schemas, and international leave management.
  • Strong understanding of payroll processing methodology and employee self service/portal.

Experience & Qualifications

  • 3-5 years of directly related experience.
  • Problem resolution and analytical skills.
  • Business consulting skills with excellent communication.
  • Client focused with proven mentoring ability.

Key skills/competency

  • SAP
  • Client Support
  • Tech Consulting
  • SAP Payroll
  • HR
  • Configuration
  • CRM
  • Mentoring
  • Functional Specs
  • Issue Resolution

How to Get Hired at ADP

🎯 Tips for Getting Hired

  • Research ADP's culture: Explore mission, values, and recent projects.
  • Customize your resume: Highlight SAP and payroll expertise.
  • Prepare for technical interviews: Practice SAP resolution scenarios.
  • Emphasize consulting skills: Detail client interaction and communication.

📝 Interview Preparation Advice

Technical Preparation

Review SAP Payroll configuration details.
Study SAP Note resolution processes.
Brush up on CRM ticket management systems.
Practice technical case studies.

Behavioral Questions

Describe past client communication challenges.
Explain mentoring and team leadership experience.
Discuss problem resolution under pressure.
Share experiences managing multiple tasks.