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Payroll Services Product Owner
ADP
Original Job Summary
About the Payroll Services Product Owner Role
We are seeking an experienced and strategic Payroll Services Product Owner to lead the development of a comprehensive payroll service offering. This role involves evaluating the current portfolio, identifying gaps, and designing a competitive service that aligns with broader business objectives and client needs.
Key Responsibilities
Strategic Service Development:
- Evaluate current payroll service offerings to identify strengths, weaknesses, gaps, and market opportunities.
- Conduct competitive analysis and benchmarking to understand evolving customer expectations.
- Develop a future-ready payroll service offering aligned with internal capabilities and business objectives.
Commercialization & Program Leadership:
- Lead the end-to-end commercialization, including gap analysis, roadmap development, and ROI analysis.
- Create service definitions including features, functions, value proposition, SLAs, and pricing models.
- Establish a service development roadmap with clear priorities and timelines.
Cross-Functional Collaboration:
- Collaborate with operations, sales, marketing, finance, and delivery teams to ensure readiness.
- Work on identifying strategic partnerships and defining staffing and training requirements.
New Service Enablement & Partnerships:
- Assess and build potential partnerships or vendor relationships to support new services.
- Participate in site strategy and workforce planning discussions.
Operationalization & Enablement:
- Lead enablement efforts for sales and service teams by developing training materials.
- Define KPIs, monitor post-launch performance, and drive continuous improvement.
Qualifications
Required: 5–8+ years in product ownership, service design or product management, proven success in launching service-based offerings, excellent project management and analytical skills.
Preferred: Experience in payroll, HR services, SaaS, or B2B services; Bachelor's degree in Business, HR, Finance or related field; familiarity with agile methodologies and go-to-market strategies.
Key skills/competency
- Product Ownership
- Service Design
- Commercialization
- Strategic Analysis
- Cross-functional Collaboration
- Project Management
- Competitive Analysis
- Operational Execution
- Agile Methodologies
- Partnership Development
How to Get Hired at ADP
🎯 Tips for Getting Hired
- Research ADP's culture: Understand their mission and recent initiatives.
- Tailor your resume: Emphasize product ownership and service design.
- Highlight relevant experience: Focus on payroll and SaaS exposure.
- Prepare for interviews: Practice competitive analysis and roadmap discussions.