Payroll Services Product Owner @ ADP
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About the Payroll Services Product Owner Role
We are seeking an experienced and strategic Payroll Services Product Owner to lead the development of a comprehensive payroll service offering. This role involves evaluating the current portfolio, identifying gaps, and designing a competitive service that aligns with broader business objectives and client needs.
Key Responsibilities
Strategic Service Development:
- Evaluate current payroll service offerings to identify strengths, weaknesses, gaps, and market opportunities.
- Conduct competitive analysis and benchmarking to understand evolving customer expectations.
- Develop a future-ready payroll service offering aligned with internal capabilities and business objectives.
Commercialization & Program Leadership:
- Lead the end-to-end commercialization, including gap analysis, roadmap development, and ROI analysis.
- Create service definitions including features, functions, value proposition, SLAs, and pricing models.
- Establish a service development roadmap with clear priorities and timelines.
Cross-Functional Collaboration:
- Collaborate with operations, sales, marketing, finance, and delivery teams to ensure readiness.
- Work on identifying strategic partnerships and defining staffing and training requirements.
New Service Enablement & Partnerships:
- Assess and build potential partnerships or vendor relationships to support new services.
- Participate in site strategy and workforce planning discussions.
Operationalization & Enablement:
- Lead enablement efforts for sales and service teams by developing training materials.
- Define KPIs, monitor post-launch performance, and drive continuous improvement.
Qualifications
Required: 5–8+ years in product ownership, service design or product management, proven success in launching service-based offerings, excellent project management and analytical skills.
Preferred: Experience in payroll, HR services, SaaS, or B2B services; Bachelor's degree in Business, HR, Finance or related field; familiarity with agile methodologies and go-to-market strategies.
Key skills/competency
- Product Ownership
- Service Design
- Commercialization
- Strategic Analysis
- Cross-functional Collaboration
- Project Management
- Competitive Analysis
- Operational Execution
- Agile Methodologies
- Partnership Development
How to Get Hired at ADP
🎯 Tips for Getting Hired
- Research ADP's culture: Understand their mission and recent initiatives.
- Tailor your resume: Emphasize product ownership and service design.
- Highlight relevant experience: Focus on payroll and SaaS exposure.
- Prepare for interviews: Practice competitive analysis and roadmap discussions.