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Implementation Consultant II

ADP

Norfolk, Virginia, United StatesOn Site

Original Job Summary

Implementation Consultant II at ADP

Unlock Your Career Potential at ADP. Do you have a passion for out-of-the-box thinking and a commitment to ensuring customers get the most from their investments? Join our Implementation team, where your analytic and project management skills combine with your ability to simplify complex information, helping customers gain confidence in using our products with ease.

Responsibilities

  • Consult with clients to deliver a comprehensive ADP solution.
  • Guide and drive clients towards optimal business solutions.
  • Analyze existing systems, interface requirements, and business processes.
  • Partner with clients to understand their business needs.
  • Incorporate new processes, tools, and approaches when recommending solutions.
  • Utilize broad knowledge to recommend appropriate client solutions.
  • Address client business issues by recommending and implementing solutions.
  • Build long-term relationships and trust.
  • Collaborate with ADP associates in sales and customer service.
  • Exchange routine updates with the client project team.

Qualifications Required

  • At least 3 years of experience in a client/customer service environment.
  • At least 1 year of business consulting experience.
  • College degree is a plus but not required.
  • Military experience is valued.

Key skills/competency

  • Client Consulting
  • Project Management
  • Business Analysis
  • Customer Service
  • Process Improvement
  • Relationship Building
  • Communication
  • Problem-Solving
  • Innovative Thinking
  • Team Collaboration

How to Get Hired at ADP

🎯 Tips for Getting Hired

  • Customize your resume: Highlight client consulting achievements.
  • Align skills with ADP values: Showcase analytical and project expertise.
  • Research ADP: Understand their core values and services.
  • Prepare examples: Demonstrate problem-solving in past roles.

📝 Interview Preparation Advice

Technical Preparation

Review case studies on systems integration.
Study ADP product documentation.
Practice business process mapping exercises.
Familiarize with project management software.

Behavioral Questions

Describe a difficult client scenario handled.
Explain teamwork in project settings.
Share an example of problem-solving.
Discuss how you build client trust.