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Business Process Manager - U.S. Payroll SME

ADP

Dartmouth, Nova Scotia, CanadaOn Site

Original Job Summary

About the Business Process Manager - U.S. Payroll SME Role

ADP is hiring a GlobalView Subject Matter Expert – U.S. payroll professional. As a member of ADP's GlobalView® North America Project Management Office, you will drive strategic business transformation, remove organizational pains, and shape the future of payroll in the region.

Responsibilities

  • Leverage in-depth knowledge of U.S. payroll regulations, compliance, and cultural nuances.
  • Build and maintain continuous knowledge of ADP GlobalView to instill client confidence.
  • Provide consultative advice on PMO projects as a subject matter expert.
  • Upgrade your knowledge base through various resources and learn new products and tools.
  • Advocate for improved client experience by recommending process enhancements.
  • Participate in ongoing departmental improvement initiatives and cross-business unit engagements.
  • Create requirements for automation processes and develop business cases for new initiatives.
  • Partner with service leaders on enhancement needs and execute testing plans for new solutions.
  • Map current and future processes, plan business readiness, and conduct change management.
  • Work with global teams to remove roadblocks and ensure timely delivery of technical automation solutions.
  • Perform related duties as assigned.

Qualifications Required

  • Bachelor’s degree or equivalent combination of education and industry experience.
  • Minimum 3 years of experience with ADP GlobalView U.S. payroll processing.
  • Proficiency in MS Windows Applications: Excel, PowerPoint, Word, SharePoint.
  • Expertise in U.S. Payroll Processes, GlobalView SAP, RET, and BPMS.

Preferred Qualifications

  • Strong leadership, prioritization, and time management skills.
  • Ability to meet timelines and deliverables.
  • Excellent relationship management and communication skills.
  • Self-starter with a sense of urgency, capable under pressure.
  • Strong attention to detail; payroll certification is an asset.

Key skills/competency

  • U.S. Payroll
  • GlobalView
  • Process Management
  • Project Management
  • Compliance
  • Automation
  • Change Management
  • Business Analysis
  • Leadership
  • Communication

How to Get Hired at ADP

🎯 Tips for Getting Hired

  • Research ADP's culture: Study their mission, values, and recent projects.
  • Customize your resume: Highlight U.S. payroll and GlobalView skills.
  • Prepare examples: Detail experience in process transformation.
  • Practice technical insights: Discuss payroll compliance and automation.

📝 Interview Preparation Advice

Technical Preparation

Review U.S. payroll compliance practices.
Practice GlobalView system functionalities.
Study automation and BPMS tools.
Brush up on MS Excel and SharePoint skills.

Behavioral Questions

Describe a challenging payroll project experience.
Explain how you manage time under pressure.
Discuss team leadership in process improvements.
Share an example of effective client communication.