Associate Client Service & Product Support Spec...
@ ADP

Maitland, Florida, United States
On Site
Full-time
Posted 4 days ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXX XXXXXXXXXXXXX XXXXXXXXX****** @adp.com
Recommended after applying

Job Details

Overview

ADP is hiring an Associate Client Service & Product Support Specialist -- Tax. This role offers an opportunity to work in a metrics-driven environment providing high-quality tax service to ADP clients including tax deposits, filing, and issue resolution via phone, email, or chat.

What You'll Do

  • Tax Expertise: Assist clients with tax deposits and filing, and manage inquiries from regulatory agencies.
  • Trusted Advisor: Troubleshoot and solve client issues by providing clear solutions.
  • Relationship Building: Communicate using phone, email, or chat to exceed client expectations.
  • Product Knowledge: Leverage ADP product services to offer effective solutions and recommendations.
  • Client Focus: Resolve payroll and tax issues in a timely and professional manner.

Requirements

  • At least one year of client service or call center experience OR two years in Insurance/Financial Institutions.
  • Clear communication skills in writing and over the phone.
  • Proficiency in Microsoft Office (Outlook, Word, Excel), and strong analytical and time management skills.
  • Military experience is also valued.

Why Work at ADP?

  • A culture that values equity, inclusion, and diversity.
  • Opportunities for growth, continuous learning, and career advancement.
  • Best-in-class benefits starting Day 1 and company-paid volunteering time off.
  • A supportive environment that values client satisfaction and ethical standards.

Key skills/competency

Associate Client Service & Product Support Specialist, Tax, client service, tax deposits, filing, problem solving, communication, Microsoft Office, relationship building, analytical, time management

Apply without a personalized resume

How to Get Hired at ADP

🎯 Tips for Getting Hired

  • Research ADP's culture: Understand their mission, values, and training methods.
  • Customize your resume: Highlight client service and tax skills.
  • Prepare examples: Showcase problem solving and communication.
  • Practice interviews: Focus on metrics-driven work experiences.

📝 Interview Preparation Advice

Technical Preparation

Review Microsoft Office functionalities.
Study tax deposit software basics.
Practice data entry and analysis.
Learn ADP product support processes.

Behavioral Questions

Describe past client service challenges.
Explain teamwork in stressful situations.
Discuss examples of adaptability.
Share time management strategies.

Frequently Asked Questions