Associate Client Service & Product Support Specialist

Overview

ADP is hiring an Associate Client Service & Product Support Specialist -- Tax. This role offers an opportunity to work in a metrics-driven environment providing high-quality tax service to ADP clients including tax deposits, filing, and issue resolution via phone, email, or chat.

What You'll Do

• Tax Expertise: Assist clients with tax deposits and filing, and manage inquiries from regulatory agencies.
• Trusted Advisor: Troubleshoot and solve client issues by providing clear solutions.
• Relationship Building: Communicate using phone, email, or chat to exceed client expectations.
• Product Knowledge: Leverage ADP product services to offer effective solutions and recommendations.
• Client Focus: Resolve payroll and tax issues in a timely and professional manner.

Requirements

• At least one year of client service or call center experience OR two years in Insurance/Financial Institutions.
• Clear communication skills in writing and over the phone.
• Proficiency in Microsoft Office (Outlook, Word, Excel), and strong analytical and time management skills.
• Military experience is also valued.

Why Work at ADP?

• A culture that values equity, inclusion, and diversity.
• Opportunities for growth, continuous learning, and career advancement.
• Best-in-class benefits starting Day 1 and company-paid volunteering time off.
• A supportive environment that values client satisfaction and ethical standards.

Key skills/competency

Associate Client Service & Product Support Specialist, Tax, client service, tax deposits, filing, problem solving, communication, Microsoft Office, relationship building, analytical, time management