Associate Client Service & Product Support Specialist - Tax

Overview

ADP is hiring an Associate Client Service & Product Support Specialist - Tax. Join a team that offers career advancement, world-class training, and a collaborative culture.

Role Summary

In this role, you will provide high-quality tax service to ADP clients including tax deposits, filing, and issue resolution. You will communicate via phone, email, or chat and serve as a trusted advisor to solve client challenges.

Responsibilities

• Assist clients with tax deposits and filings.
• Manage inquiries from state and federal agencies.
• Provide problem resolution and offer recommendations.
• Build strong client relationships through various communication channels.
• Leverage product knowledge to address client issues and give feedback.

Requirements

• Minimum one year in client service/call center or two years in insurance/financial industry.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and strong analytical skills.
• Adaptability, empathy, self-motivation, and strong organizational skills.
• College degree preferred, though relevant experience (including military experience) is acceptable.

Benefits

• Inclusive environment with robust training and development.
• Business Resource Groups and mentorship opportunities.
• Health benefits starting Day 1 and work-life balance resources.
• Opportunities for volunteering and making a community impact.

Key skills/competency

• Tax
• Client Service
• Email Communication
• Problem Solving
• Microsoft Office
• Call Center
• Relationship Building
• Analytical Skills
• Adaptability
• Integrity