Client Service & Product Support Specialist (AD... @ ADP
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Job Details
Overview
ADP is hiring a Client Service & Product Support Specialist for the ADP WorkMarket division. In this role, you will provide enterprise level support to clients and workers via live chat, email, and phone channels. You'll be the first point of contact to triage and answer questions related to the WorkMarket platform.
What You'll Do
The Specialist will:
- Provide enterprise level platform support and quick issue triage.
- Prioritize and resolve escalated customer issues with product team collaboration.
- Troubleshoot technical issues and clarify client concerns.
To Succeed in This Role
You should be a positive self-starter with strong problem-solving and time management skills, curious about technology, and capable of working independently in a call center environment. Experience with Zendesk, JIRA, Google applications, and Microsoft Office is a plus.
Why Work at ADP WorkMarket
At WorkMarket by ADP, you will be part of a team passionate about redefining workforce management. Enjoy a culture that values equity, inclusion, and professional growth, along with benefits that support your health, work-life balance, and community involvement.
Key Skills/Competency
Client Service & Product Support Specialist: Enterprise Support, Customer Service, Troubleshooting, Zendesk, JIRA, Time Management, Communication, Problem Solving, Technical Assistance, Call Center
How to Get Hired at ADP
🎯 Tips for Getting Hired
- Customize Resume: Tailor your resume for client support roles.
- Highlight Skills: Emphasize time management and troubleshooting.
- Research ADP: Understand ADP WorkMarket and its culture.
- Prepare Examples: Use real scenarios in technical and customer support.