Associate Client Service & Product Support Spec... @ ADP
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Job Details
Overview
ADP is hiring an Associate Client Service & Product Support Specialist - Tax. Join a company offering career advancement, award-winning training, and an inclusive culture of belonging.
Role Description
In this role, you will provide consistent, high-quality tax service to ADP clients. You will handle tax deposits, filing, and serve as the front-line for resolving client challenges through phone, email, and chat-based communication. No prior tax experience is required as training will be provided.
Key Responsibilities
- Tax Expertise: Assist with tax deposits, filing, and manage inquiries from state and federal agencies.
- Trusted Advisor: Solve client issues and provide clear solutions.
- Relationship Building: Interact with clients via phone, email, or chat while upholding ADP's high ethical standards.
- Product Knowledge: Use ADP product and service expertise to guide clients and provide feedback for improvement.
- Client Focus: Troubleshoot and resolve payroll and tax issues promptly and professionally.
Requirements
The ideal candidate will have at least one year of client service/call center experience or a minimum of two years in an insurance/financial institution setting. Strong communication skills, proficiency in Microsoft Office tools (Outlook, Word, Excel), excellent analytical abilities, and time management skills are essential. A college degree is beneficial but not required; military experience is also valued.
Why Work at ADP?
- Inclusive culture with a focus on equity, inclusion, and belonging.
- Opportunities for career growth and ongoing training.
- Competitive benefits including company-paid volunteering time off and strong health initiatives.
- Supportive environment promoting work-life balance and mental well-being.
Key skills/competency
Associate Client Service & Product Support Specialist - Tax: client service, tax, product support, problem solving, communication, Microsoft Office, analytical, time management, relationship building, issue resolution
How to Get Hired at ADP
🎯 Tips for Getting Hired
- Customize your resume: Highlight tax and client service experience.
- Research ADP: Understand company values and service culture.
- Prepare clear examples: Demonstrate problem solving and communication skills.
- Practice technical scenarios: Review Microsoft Office and analytical tasks.