Associate Client Service & Product Support Spec...
@ ADP

Maitland, Florida, United States
On Site
Full-time
Posted 17 days ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXXX***** @adp.com
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Job Details

Overview

ADP is hiring an Associate Client Service & Product Support Specialist - Tax. Join a team that offers career advancement, world-class training, and a collaborative culture.

Role Summary

In this role, you will provide high-quality tax service to ADP clients including tax deposits, filing, and issue resolution. You will communicate via phone, email, or chat and serve as a trusted advisor to solve client challenges.

Responsibilities

  • Assist clients with tax deposits and filings.
  • Manage inquiries from state and federal agencies.
  • Provide problem resolution and offer recommendations.
  • Build strong client relationships through various communication channels.
  • Leverage product knowledge to address client issues and give feedback.

Requirements

  • Minimum one year in client service/call center or two years in insurance/financial industry.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office (Outlook, Word, Excel) and strong analytical skills.
  • Adaptability, empathy, self-motivation, and strong organizational skills.
  • College degree preferred, though relevant experience (including military experience) is acceptable.

Benefits

  • Inclusive environment with robust training and development.
  • Business Resource Groups and mentorship opportunities.
  • Health benefits starting Day 1 and work-life balance resources.
  • Opportunities for volunteering and making a community impact.

Key skills/competency

  • Tax
  • Client Service
  • Email Communication
  • Problem Solving
  • Microsoft Office
  • Call Center
  • Relationship Building
  • Analytical Skills
  • Adaptability
  • Integrity
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How to Get Hired at ADP

🎯 Tips for Getting Hired

  • Research ADP's culture: Explore mission, values, and employee reviews.
  • Customize your resume: Highlight client service and tax skills.
  • Showcase relevant experience: Emphasize call center or financial background.
  • Prepare for metrics: Understand analytics and problem-solving examples.
  • Practice clear communication: Be ready with examples from past roles.

📝 Interview Preparation Advice

Technical Preparation

Review tax filing software basics.
Practice Microsoft Excel and Word.
Study basic tax regulation updates.
Analyze sample client data metrics.

Behavioral Questions

Describe a challenging client situation handled.
Explain how you balance multiple tasks.
Share an experience resolving a conflict.
Discuss how you work under pressure.

Frequently Asked Questions