Senior Technical Support Engineer for Government
Adobe
Job Overview
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Job Description
About Adobe
Changing the world through digital experiences is what Adobe is all about. We empower creators from emerging artists to global brands by providing tools to design and deliver exceptional digital experiences.
The Mission
Adobe delivers digital government solutions that put people first. Our enterprise software and cloud services support the U.S. public sector by managing digital content, workflow, analytics, and security with a strong emphasis on FedRAMP authorized solutions.
The Opportunity
The Senior Technical Support Engineer for Government is the first point of contact for technical issues from our U.S. public sector customers. The role involves troubleshooting, providing resolutions, and collaborating with internal product and engineering teams to ensure customer success.
- Handle technical inquiries and high priority support cases.
- Advocate customer needs with internal teams.
- Conduct proactive issue status updates and knowledge sharing.
- Provide technical guidance on Adobe products and cloud deployments.
- Engage in customer support and product content creation.
What You Need to Succeed
- Active TS/SCI U.S. Government Security clearance.
- Strong Windows/Linux server, Java application server, and database skills.
- Experience with Adobe products like Adobe Experience Manager and PDF forms.
- Knowledge of cloud deployments (AWS & Azure) and government security controls.
- Bachelor’s degree or equivalent experience.
Key skills/competency
- Technical Support
- Government
- Customer Care
- Java
- Cloud
- Security
- FedRAMP
- Linux
- Windows
- Database
How to Get Hired at Adobe
- Customize your resume: Highlight government and technical support experience.
- Research Adobe: Understand their mission and product suite.
- Emphasize security clearance: Clearly state TS/SCI status.
- Practice technical scenarios: Prepare for Windows/Linux and Java troubleshooting questions.
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