Director, Process Excellence, HR Compliance & Records

The Opportunity

We are looking for a Director, Process Excellence, HR Compliance & Records to design, implement, and continuously improve this critical portfolio of HR services. You’ll lead with a product management mindset—using data to identify gaps and opportunities, reimagining processes end-to-end, and setting the standard for efficiency, effectiveness, and risk management. You will be the global process owner for HR compliance and records, partnering with COEs, delivery teams, and tech teams to develop scalable solutions that balance global consistency with local market needs.

Companies everywhere are reimagining how they support and inspire their people—and Adobe is leading the way! This is an opportunity to lead enterprise-wide change and deliver measurable impact. If you’re motivated by big change and ready to make your mark on how a global workforce is supported, this is your moment!

What You'll Do

End-to-End Process & Experience Design

• Develop and align leadership around a strategy and roadmap for improving HR compliance processes, including employee document management, data and contract changes, audits and remediation, compliance reporting, and policy governance.
• Build, maintain, and govern global processes related to HR compliance, applying a deep understanding of relevant user and business needs, regulatory requirements, and enterprise risk rubrics.
• Own process maps, documentation, and service design—including defining appropriate delivery channels (automation, self-service, live support, vendor, etc.).
• Innovate new HR compliance processes and services in response to business needs.

Drive Continuous, Data-Driven Improvements

• Lead process and service design initiatives, including both small- and large-scale changes.
• Continuously assess the regulatory and risk landscape, intake feedback, and leverage insights to drive innovation.
• Be accountable for process effectiveness metrics (e.g., personnel file completion rate, audit pass rate, data accuracy rate, time to resolve compliance issues, etc.).

Partner Across COEs, Delivery Teams & Tech

• Act as the global process owner, partnering closely with COEs and delivery teams to translate policies/programs into scalable processes, align priorities, and build shared roadmaps.
• Ensure operational readiness and enable delivery teams through training, change enablement, and vendor management (including RFPs).
• Collaborate with technology teams to define business requirements, test solutions, and deliver enhancements.
• Implement quality assurance standards and maintain continuous feedback loops with delivery and policy owners.

What You Need To Succeed

• 12+ years of experience in global HR operations, compliance, process improvement, or related global roles.
• Proven track record of enterprise-level process transformation and governance.
• Deep familiarity with HR compliance processes and requirements for global enterprises.
• Expertise in process design, documentation & governance, and user-centric experience design.
• Skilled in global project/program management, including building and completing strategic roadmaps with an agile, iterative approach.
• Track record of leading with data and delivering global-scale process change.
• Exceptional ability to collaborate across teams and regions, influence without authority, and partner effectively at all levels.

Key skills/competency

• HR Compliance
• Process Improvement
• Global HR Operations
• Process Design
• Regulatory Requirements
• Risk Management
• Project Management
• Data-Driven Decision Making
• Change Management
• Stakeholder Collaboration