Digital Strategist AI Adoption

About The Role

Adobe Customer Solutions is seeking a Digital Strategist AI Adoption to support enterprise clients as they evolve their operating models, organizational structures, and ways of working to enable AI at scale.

This role is ideal for a transformation practitioner with strong analytical and organizational design skills who is passionate about how AI reshapes team structures, decision rights, governance, and execution models. The Digital Strategist AI Adoption partners with senior strategists and program leaders to design and implement future-state operating models that support sustainable AI adoption.

What You’ll Do

• Support AI Operating Model Design
  • Contribute to future-state operating model design for AI-enabled organizations
  • Analyze current-state organizational structures, governance, and workflows
  • Map decision rights, accountability structures, and cross-functional processes
  • Support the design of new roles, team structures, and capability models required for AI adoption
  • Help define governance forums and escalation pathways
• Drive Organizational Design & Ways of Working
  • Conduct stakeholder interviews and working sessions to assess organizational readiness
  • Develop org design options, RACI matrices, and role clarity documentation
  • Identify structural barriers to AI adoption and propose practical redesign solutions
  • Support implementation of new operating rhythms and collaboration models
  • Help align marketing, digital, IT, data, and operations functions around shared AI objectives
• Enable Program-Level Adoption
  • Translate AI strategy into practical operating model components for Adobe Products
  • Support adoption planning across workstreams and business units
  • Identify adoption risks tied to organizational design gaps
  • Partner with program management to embed operating model changes into overall governance
• Support Executive & Leadership Engagement
  • Prepare executive-ready power points outlining operating model recommendations
  • Support visioning and design workshops focused on AI organizational implications
  • Communicate complex organizational concepts clearly and practically
  • Present workstream outputs with confidence and structure
• Measure & Sustain Adoption
  • Define operating model success metrics (role clarity, decision velocity, governance effectiveness)
  • Support tracking of AI usage and behavioral shifts tied to structural changes
  • Contribute to governance mechanisms that institutionalize AI-enabled ways of working

What You Bring

Required Qualifications

• 3–6 years of experience in digital transformation, operating model design, organizational design, and top tier Management Consulting experience
• Experience supporting enterprise or multi-workstream transformation programs
• Working knowledge of organizational design frameworks and governance models
• Strong analytical skills and ability to translate strategy into structural recommendations
• Clear written and verbal communication skills and expert level power point design skills
• Bachelor’s degree required
• Willingness to travel to client sites as needed

Preferred Qualifications

• Experience in consulting, professional services, or enterprise transformation teams
• Exposure to AI-enabled transformation programs
• Prosci ADKAR certification / Adobe DX /DME experience

Key skills/competency

• Digital Transformation
• Operating Model Design
• Organizational Design
• AI Adoption Strategy
• Management Consulting
• Governance Models
• Stakeholder Engagement
• Analytical Skills
• PowerPoint Design
• Change Management