Stockroom Operations Manager

Purpose & Overall Relevance for the Organization

Contributes to the store's profitability by:

• Ensuring Stockroom KPIs in the store are met or exceeded.
• Coordinating team members to ensure optimal stockroom and operational processes.
• Controlling and coaching the team within their area of responsibility.

Responsibilities

• Responsible for operational areas: warehouse, replenishment, facility management, IT, security.
• Responsible for conducting inventories and their results.
• Ensures that all safety-relevant equipment is present and up-to-date (e.g., fire extinguishers, alarm units, etc.).
• Allocates resources and organizes processes within their area of responsibility to manage efficiency and productivity in various situations.
• Possesses sufficient knowledge of Retail KPIs and makes business decisions within their area of responsibility.
• Maintains a safe working environment by ensuring that everyone in their area of responsibility adheres to the store's rules and procedures (SOM regulations).
• Ensures maximum product availability for customers by coordinating the delivery of goods from the warehouse to the sales floor and their replenishment.
• Minimizes losses by implementing, monitoring, and tracking all damage prevention processes.
• Coaches, motivates, and inspires people in their area of responsibility to reach their full potential.
• Demonstrates a willingness to learn and utilizes all available opportunities to promote their development and improve their performance.

Endless Aisle (if applicable)

• Informs customers about the new ordering/sales option in the online shop.
• Uses the Endless Aisle Tablet to offer product descriptions and/or customer feedback on products during the sales process.

Click & Collect (if applicable)

• Monitors and oversees new online orders placed by online customers that need to be reserved, packed, and handed out to the customer in the store.

Ship from Store

• Adherence to the packing deadline of 5 hours after the order arrives in Omnihub.
• Proper packing of customer orders according to specifications.

Maintaining the Transfer list

• Accurate processing of monthly B2DC transfers.
• Adherence to transfer deadlines.
• Daily/Weekly returns management of customer orders C&C.
• Proper preparation of goods for transfers.
• Processing returns in the store.

Authorities

• Conducts feedback discussions.
• If required: Key Holder (responsible for store key, cash reconciliation, and safe).

Key Contacts

• Customers
• Colleagues and Supervisors

Knowledge, Skills and Abilities

• English, written and spoken.
• Competencies of a 'Stepping into Management' expectation profile for SIM.

Required Education and Experience / Minimum Requirements

• Vocational training as a warehouse logistics specialist desirable.
• Minimum of 2 years of professional experience in sports and/or fashion retail, advanced sales experience, and a comprehensive understanding of product, retail, and the industry (as well as initial leadership experience).
• Adequate spelling and arithmetic skills and advanced communication ability.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.

Key skills/competency

• Inventory Management
• Logistics
• Team Leadership
• Retail Operations
• Loss Prevention
• Facility Management
• IT Management
• Security Protocols
• Replenishment
• KPI Management