Senior Consultant Microsoft Dynamics 365 Custom...
@ Adesso SE

Siegen, North Rhine-Westphalia, Germany
€90,000
On Site
Full Time
Posted 23 hours ago

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XXXXXXXXXX XXXXXXXXX XXXXXXXX******* @adesso.de
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Job Details

About adesso

adesso is one of the top addresses in the IT world, focusing on optimizing our customers' core business processes with smart, tailored IT solutions. At adesso, success is driven by our people who bring ideas, expertise, and technology together. Join us to program your future.

Your Role as Senior Consultant Microsoft Dynamics 365 Customer Service

You will be responsible for digital transformation consulting, solution design, process automation, system integration and project management, focusing on Microsoft Dynamics 365 and Power Platform.

  • Digitalization Consulting: Advise on digitalizing customer service processes as part of a comprehensive Customer Experience solution.
  • Solution Conception: Design and implement solutions based on MS Dynamics 365 and Power Platform.
  • Process Automation: Automate service processes using AI and chatbots.
  • System Integration: Integrate call center or telephony solutions with MS Dynamics Customer Service.
  • Workshops and Trainings: Conduct workshops and training sessions for customers.
  • Project Management: Lead projects and sub-projects.

Your Profile

You have 3-5 years of experience implementing Microsoft Dynamics 365 projects with strong knowledge in customizing MS Dynamics Customer Service (including Power Virtual Agent, Customer Voice, and Teams Voice). You are familiar with common service KPIs, requirements gathering, have an interest or initial experience in marketing automation, and thrive in agile environments. Proficiency in German (very good) and English (good) is required.

Our Promise

At adesso, you will feel comfortable and valued in a collegial and family-like team environment. Diversity and different perspectives are celebrated. Enjoy a culture built on respect, mutual support, and a transparent career model, reinforced by our repeated recognition as one of Germany's Best IT Employers. Home-office options and ongoing training enhance your professional growth.

Key skills/competency

  • Microsoft Dynamics 365
  • Power Platform
  • Digitalization
  • Process Automation
  • System Integration
  • Project Management
  • AI Integration
  • Customer Service
  • Agile Methodologies
  • Requirements Gathering
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How to Get Hired at Adesso SE

🎯 Tips for Getting Hired

  • Research adesso's culture: Study their mission, values, and employee testimonials.
  • Tailor your resume: Highlight Dynamics 365 and project management.
  • Emphasize technical skills: Showcase customization and automation expertise.
  • Prepare for agile interviews: Understand agile project experiences.

📝 Interview Preparation Advice

Technical Preparation

Review MS Dynamics 365 configuration tutorials.
Study Power Platform integration use cases.
Practice AI and chatbot configuration basics.
Refresh agile project management methods.

Behavioral Questions

Describe a challenging project experience.
Explain your teamwork approach.
Discuss handling tight deadlines.
Share conflict resolution examples.

Frequently Asked Questions