Customer Service Manager - SAP CX
@ Adesso SE

Walldorf, Baden-Württemberg, Germany
€70,000
On Site
Full Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXX******* @adesso.de
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Job Details

About the Role

The Customer Service Manager - SAP CX at adesso is responsible for driving and managing the productive software solutions within SAP CX projects. You will work with a dynamic team to handle incidents, coordinate deployments between adesso, clients, and third-party service providers, analyze errors using log files, and maintain operation-relevant documentation.

Responsibilities

  • Manage service requests and incident handling to ensure on-time resolution.
  • Coordinate solution deployments among internal teams, customers, and external service companies.
  • Analyze and qualify error situations and monitor overall environments.
  • Collaborate continuously with both customers and software development specialists.
  • Maintain up-to-date operational documentation.

Your Profile

  • Educational background in IT or a related field.
  • Experience in support functions, application management, or customer service management.
  • Familiarity with SAP Customer Experience Cloud and integration with third-party systems.
  • Comfort with error analysis and use of support tools; Kubernetes and cloud experience are a plus.
  • Understanding of REST, JSON, XML interfaces connected to ERP, CRM, PIM, DAM, CMS, etc.
  • Fluent in German and good command of English.

Our Promise & Culture

At adesso, you will work in an environment that values collegiality, respect, and diversity. Our culture is defined by a sense of togetherness, both on-site and in home-office setups. Ranked 1st among "Deutschlands Beste Arbeitgeber in der ITK", we offer extensive training and a transparent career progression model ensuring continuous personal development.

Key skills/competency

  • Customer Service
  • SAP CX
  • Incident Management
  • Error Analysis
  • Team Coordination
  • Documentation
  • Support Tools
  • Cloud/Kubernetes
  • REST
  • Integration
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How to Get Hired at Adesso SE

🎯 Tips for Getting Hired

  • Research adesso's culture: Review company values, training initiatives, and projects.
  • Customize your resume: Highlight support and SAP CX experiences.
  • Tailor your cover letter: Emphasize coordination and error resolution skills.
  • Prepare technical insights: Be ready to discuss integration and cloud experience.

📝 Interview Preparation Advice

Technical Preparation

Review SAP CX documentation and support tools.
Practice troubleshooting and error log analysis.
Study REST, JSON, XML API integrations.
Refresh Kubernetes and cloud service fundamentals.

Behavioral Questions

Describe a time you solved a critical issue.
Explain teamwork in challenging environments.
Discuss handling customer escalations effectively.
Share how you manage stress under deadlines.

Frequently Asked Questions