Customer Service Manager - SAP CX @ Adesso SE
placeWalldorf, Baden-Württemberg, Germany
attach_money €70,000
businessOn Site
scheduleFull Time
Posted 2 days ago
Your Application Journey
Interview
Email Hiring Manager
******* @adesso.de
Recommended after applying
Job Details
About the Role
The Customer Service Manager - SAP CX at adesso is responsible for driving and managing the productive software solutions within SAP CX projects. You will work with a dynamic team to handle incidents, coordinate deployments between adesso, clients, and third-party service providers, analyze errors using log files, and maintain operation-relevant documentation.
Responsibilities
- Manage service requests and incident handling to ensure on-time resolution.
- Coordinate solution deployments among internal teams, customers, and external service companies.
- Analyze and qualify error situations and monitor overall environments.
- Collaborate continuously with both customers and software development specialists.
- Maintain up-to-date operational documentation.
Your Profile
- Educational background in IT or a related field.
- Experience in support functions, application management, or customer service management.
- Familiarity with SAP Customer Experience Cloud and integration with third-party systems.
- Comfort with error analysis and use of support tools; Kubernetes and cloud experience are a plus.
- Understanding of REST, JSON, XML interfaces connected to ERP, CRM, PIM, DAM, CMS, etc.
- Fluent in German and good command of English.
Our Promise & Culture
At adesso, you will work in an environment that values collegiality, respect, and diversity. Our culture is defined by a sense of togetherness, both on-site and in home-office setups. Ranked 1st among "Deutschlands Beste Arbeitgeber in der ITK", we offer extensive training and a transparent career progression model ensuring continuous personal development.
Key skills/competency
- Customer Service
- SAP CX
- Incident Management
- Error Analysis
- Team Coordination
- Documentation
- Support Tools
- Cloud/Kubernetes
- REST
- Integration
How to Get Hired at Adesso SE
🎯 Tips for Getting Hired
- Research adesso's culture: Review company values, training initiatives, and projects.
- Customize your resume: Highlight support and SAP CX experiences.
- Tailor your cover letter: Emphasize coordination and error resolution skills.
- Prepare technical insights: Be ready to discuss integration and cloud experience.
📝 Interview Preparation Advice
Technical Preparation
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Review SAP CX documentation and support tools.
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Practice troubleshooting and error log analysis.
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Study REST, JSON, XML API integrations.
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Refresh Kubernetes and cloud service fundamentals.
Behavioral Questions
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Describe a time you solved a critical issue.
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Explain teamwork in challenging environments.
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Discuss handling customer escalations effectively.
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Share how you manage stress under deadlines.
Frequently Asked Questions
What technical skills are required for the Customer Service Manager - SAP CX at adesso?
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