Customer Service Manager - SAP CX
@ Adesso SE

Cologne, North Rhine-Westphalia, Germany
€90,000
On Site
Full Time
Posted 17 hours ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXX****** @adesso.de
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Job Details

Overview

At adesso, we are one of the top addresses in IT, focused on optimizing our customers' core business processes. Our success is achieved through the people at adesso who combine ideas, expertise, and technology to program the future together.

Your Role

As the Customer Service Manager - SAP CX, you are responsible for the productive software solutions delivered within SAP CX projects. You will handle service interruptions, coordinate solution deployments, and work closely with software development experts and customers.

  • Manage incoming service requests and incident reports.
  • Coordinate solution delivery between internal teams, customers and service providers.
  • Analyze errors by reviewing logs and monitoring systems.
  • Maintain up-to-date operational documentation.

Your Profile

You have an education or degree in a relevant IT field and experience in a support role, application management, or as a Customer Service Manager. Experience with the SAP Customer Experience Cloud and integrating third-party systems is ideal. A passion for error analysis, familiarity with support tools, and preferably exposure to Kubernetes/Cloud environments are required. Knowledge of interfaces such as REST, JSON, and XML is a plus. Fluency in German and good command of English are essential.

Our Promise

You will feel comfortable at adesso where collegiality, respect and team spirit define our culture. Our work environment, which even supports home office arrangements, consistently earns us top awards such as 'Germany's Best Employers in ITK'. Our training programs and transparent career advancement model ensure continuous personal and professional growth.

Key skills/competency

SAP CX, Customer Service, Support Tools, Kubernetes, Cloud, REST, Error Analysis, Documentation, Coordination, IT

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How to Get Hired at Adesso SE

🎯 Tips for Getting Hired

  • Customize your resume: Tailor your experience to SAP CX projects.
  • Highlight technical skills: Showcase support tools, Kubernetes, and REST experience.
  • Research adesso: Understand their IT culture and innovations.
  • Prepare for interviews: Focus on error analysis and coordination cases.

📝 Interview Preparation Advice

Technical Preparation

Review SAP CX cloud integration basics.
Study Kubernetes and cloud deployment guides.
Practice error log analysis techniques.
Refresh REST, JSON, XML integration skills.

Behavioral Questions

Describe handling high-pressure support situations.
Explain your teamwork in incident resolution.
Share experience with cross-team coordination.
Discuss managing documentation under deadlines.

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