Senior SAP Customer Service Consultant
Adesso business consulting AG
Job Overview
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Job Description
About The Role
As a Senior SAP Customer Service Consultant, you will drive digital transformation for clients, whether they are starting new systems (Greenfield) or undergoing system updates. You will be responsible for the planning, support, and execution of software projects focused on SAP Customer Service. Your expertise will enable you to quickly take on project responsibility and perform system configurations through Customizing. You will also maintain and develop existing client relationships.
Your Profile
To be successful in this role, you should have a degree in a STEM field, Business Administration, or equivalent qualifications. You need several years of professional experience in SAP CS (and potentially CM), with additional knowledge in CRM (Service focus) and/or FSM being optimal. Strong communication skills in both German and English are essential for internal and external interactions.
Our Promise
We foster a collegial, familial, and equal-opportunity environment where exchange, team spirit, and respectful interaction are paramount. Diversity and different perspectives are as valued as you are as an individual. This contributes to our unique 'Wir-Gefühl' (sense of togetherness). Our culture is characterized by mutual appreciation, recognition, and support across all hierarchies, even in a home office setting. We have been recognized as one of "Germany's Best Employers in ITK" multiple times. Our comprehensive training programs and transparent career path model ensure continuous professional development. Growing together and being an enabler of opportunities is in our DNA.
Key skills/competency
- Senior SAP Customer Service Consultant
- SAP CS
- SAP CRM
- SAP FSM
- Project Management
- Client Relationship Management
- Digital Transformation
- System Implementation
- Customizing
- German Language Proficiency
How to Get Hired at Adesso business consulting AG
- Tailor your resume: Highlight your SAP CS, CRM, and FSM experience, emphasizing project leadership and client-facing achievements.
- Showcase your skills: Quantify your successes in system implementations and customizations using data and metrics.
- Research adesso's culture: Understand their values of appreciation, team spirit, and growth, and align your application.
- Prepare for technical questions: Be ready to discuss SAP CS functionalities, Customizing, and relevant CRM/FSM scenarios.
- Practice communication: Prepare to articulate your experience clearly in both German and English during the interview.
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