Senior Consultant SAP Customer Service (all genders)
adesso business consulting AG · Rostock, Mecklenburg-West Pomerania, Germany
- On site
- Full-time
- €85,000 / year
- Rostock, Mecklenburg-West Pomerania, Germany
Job highlights
- Drive digital transformation with SAP Customer Service.
- Lead software project planning and execution.
- Perform system configurations via Customizing.
- Develop and maintain client relationships.
- Work in a supportive, award-winning IT company.
About the role
About The Role
As a Senior SAP Customer Service Consultant, you will drive digital transformation for clients, whether they are starting new systems (Greenfield) or undergoing system updates. You will be responsible for the planning, support, and execution of software projects focused on SAP Customer Service. Your expertise will enable you to quickly take on project responsibility and perform system configurations through Customizing. You will also maintain and develop existing client relationships.
Your Profile
To be successful in this role, you should have a degree in a STEM field, Business Administration, or equivalent qualifications. You need several years of professional experience in SAP CS (and potentially CM), with additional knowledge in CRM (Service focus) and/or FSM being optimal. Strong communication skills in both German and English are essential for internal and external interactions.
Our Promise
We foster a collegial, familial, and equal-opportunity environment where exchange, team spirit, and respectful interaction are paramount. Diversity and different perspectives are as valued as you are as an individual. This contributes to our unique 'Wir-Gefühl' (sense of togetherness). Our culture is characterized by mutual appreciation, recognition, and support across all hierarchies, even in a home office setting. We have been recognized as one of "Germany's Best Employers in ITK" multiple times. Our comprehensive training programs and transparent career path model ensure continuous professional development. Growing together and being an enabler of opportunities is in our DNA.
Key skills/competency
- Senior SAP Customer Service Consultant
- SAP CS
- SAP CRM
- SAP FSM
- Project Management
- Client Relationship Management
- Digital Transformation
- System Implementation
- Customizing
- German Language Proficiency
Skills & topics
- SAP Consultant
- SAP CS
- SAP CRM
- SAP FSM
- Customer Service
- IT Consulting
- Digital Transformation
- System Implementation
- Customizing
- Senior Consultant
- German
- English
How to get hired
- Tailor your resume: Highlight your SAP CS, CRM, and FSM experience, emphasizing project leadership and client-facing achievements.
- Showcase your skills: Quantify your successes in system implementations and customizations using data and metrics.
- Research adesso's culture: Understand their values of appreciation, team spirit, and growth, and align your application.
- Prepare for technical questions: Be ready to discuss SAP CS functionalities, Customizing, and relevant CRM/FSM scenarios.
- Practice communication: Prepare to articulate your experience clearly in both German and English during the interview.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for a Senior SAP Customer Service Consultant at adesso business consulting AG?
- The key responsibilities include driving digital transformation projects for clients using SAP Customer Service, managing the full lifecycle of software projects, performing system configurations via Customizing, and nurturing client relationships. You'll also be expected to take on project leadership quickly.
- What qualifications are essential for this Senior SAP Customer Service Consultant role?
- A degree in a STEM field, Business Administration, or a comparable qualification is required. Crucially, you need several years of professional experience in SAP CS and ideally in SAP CRM (Service focus) and/or FSM. Strong German and English communication skills are also mandatory.
- What is the work environment like at adesso business consulting AG for this Senior SAP Customer Service Consultant position?
- adesso fosters a collegial, familial, and respectful atmosphere with a strong team spirit. They value diversity and offer extensive training and a clear career path. They are recognized as one of 'Germany's Best Employers in ITK'.
- Does adesso business consulting AG offer remote work options for the Senior SAP Customer Service Consultant role?
- The description mentions that their culture of collaboration and support extends to the home office, suggesting that hybrid or remote work arrangements may be possible, even while fostering a strong sense of togetherness.
- How important is SAP CS experience for the Senior SAP Customer Service Consultant role?
- SAP CS experience is fundamental. You need several years of professional experience in SAP CS, and additional knowledge in related areas like CRM (Service focus) and FSM is highly desirable for this role.
- What technical skills are most important for a Senior SAP Customer Service Consultant at adesso business consulting AG?
- Proficiency in SAP CS is essential. Additional strong skills in SAP CRM (Service focus) and/or FSM, along with expertise in system configuration through Customizing, are highly valued.